A typical day as an Sales Advisor
No two days look exactly the same here, and that’s part of what makes it work.
As a Sales Advisor, you’ll play a key part in keeping things moving for our customers, suppliers and The Pros around you. You’ll take ownership, solve problems properly, and work with people across the business to make things simpler, faster and better.
You’ll be trusted to get stuck in, make decisions, and see things through.
What you’ll be doing
Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction
Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it
Effectively cross-sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative products and educating them about the full product and service offer across our divisions
Meet and exceed sales targets and KPI’s such as revenue, profitability, call volumes and quality, talk time, data enrichment
What you’ll bring
We’re looking for someone who knows how to get things done and works well with others to make it happen.
You don’t need to tick every single box, but you’ll likely bring:
Experience of inbound and outbound telesales or telemarketing, with a proven track record of achieving results by building relationships and using a consultative approach
Customer obsessed with an eye for detail, able to multitask and have good commercial awareness
Resilience and tenacity
Professional and effective all-round communication and telephone skills to build relationships and ensure expectations are met
Experience handling inbound phone inquiries and providing first-class customer service.
An ability to work autonomously, demonstrating initiative and problem-solving skills to deliver results.
Most importantly, you’ll bring the mindset of a Pro:
You take ownership
You communicate clearly
You work collaboratively
You look for better ways to do things
You see things through properly
What you’ll get back
- 25 days holiday plus bank holidays
- Your birthday off every year to spend how you want
- Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages
- Flexible and hybrid working
- Free onsite gym at head office
- Training and development opportunities to keep growing your skills and career
- Discounts and cashback through our perks platform
- Flexible benefits including Cycle to Work and Holiday Buy
What it’s like here
At HSS ProService, we’re here to take the friction out of hire.
We’ve built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace.
But what really makes it work is our people. The Pros.
The ones who step in, solve problems, keep things moving and make life easier for customers and each other.
We use technology, teamwork and bold thinking to make things simpler, clearer and better every day.
The Pros here are Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving.
That means:
- Say it. Own it. See it through.
- Bring in the people power.
- Be straight, be clear.
- Recognise the graft.
No big egos. No overcomplicated processes. Just good people doing good work together.
Different Perspectives, One Platform
We’re not all the same, and that’s what makes us stronger.
Great ideas come from different people, different experiences and different ways of thinking.
Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you.
We’re on it. Together.
Always making it better.
Sales Advisor in Manchester employer: HSS ProService
HSS ProService is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a focus on driving customer success and operational excellence, employees are empowered to take ownership of their roles while benefiting from comprehensive training and growth opportunities. Located across the UK, HSS ProService offers a dynamic environment where innovation and teamwork thrive, making it a rewarding place to build a meaningful career.
