At a Glance
- Tasks: Provide first and second-line support for key financial systems and resolve incidents.
- Company: Dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a supportive team with a culture of continuous improvement.
- Why this job: Be the hero who keeps systems running smoothly and makes a real difference.
- Qualifications: Problem-solving skills and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
A typical day as a Support Analyst
No two days look exactly the same here, and that’s part of what makes it work.
As a
Support Analyst , you’ll play a key part in keeping things moving for our customers, suppliers and The Pros around you.
You’ll take ownership, solve problems properly, and work with people across the business to make things simpler, faster and better.
You’ll be trusted to get stuck in, make decisions, and see things through.
- What you’ll be doing
- Provide first and second-line support for key financial systems, ensuring timely resolution of incidents and service requests.
- Monitor system performance and availability, proactively identifying and escalating issues before they impact the business.
- Investigate, diagnose and resolve system faults, working closely with internal teams and third‑party vendors where required.
- Support financial period‑end processes, ensuring systems are available and functioning correctly during critical business cycles.
- Work closely with the wider Support function and development teams, engaging with the incident management process to log, track and resolve issues.
- Liaise with infrastructure partners and third‑party vendors to support investigation and resolution of system issues, escalating and coordinating as needed.
- Provide training and guidance to end users on system functionality where needed.
- Maintain accurate documentation of support processes, known issues and resolutions.
- Assist with system upgrades, patches and testing, ensuring minimal disruption to finance users.
- Support user access management, permissions and system configuration in line with agreed controls.
- Contribute to continuous improvement initiatives to enhance system reliability and user experience.
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Support Analyst in Stretford employer: HSS ProService Marketplace
HSS ProService Marketplace in Manchester is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and employee growth. With 25 days of holiday, flexible working options, and a commitment to personal development, we empower our team to thrive while making meaningful connections with customers and suppliers.
Contact Details:
HSS ProService Marketplace Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HSS ProService Marketplace. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HSS ProService Marketplace before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Analyst in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HSS ProService Marketplace:Your cover letter is your chance to shine! Tell us why you want to work at HSS ProService Marketplace specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HSS ProService Marketplace!
How to prepare for a job interview at HSS ProService Marketplace
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
