At a Glance
- Tasks: Handle inbound sales enquiries and convert them into orders while maximising upsell opportunities.
- Company: Join HSS ProService, a revolutionary online marketplace for tools and equipment.
- Benefits: Enjoy your birthday off, flexible benefits, and training opportunities for career growth.
- Other info: Work in a dynamic environment with a commitment to diversity and inclusion.
- Why this job: Be part of a team that champions world-class customer service and drives innovation.
- Qualifications: Customer-focused with telesales experience and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Inbound Sales Advisor role at HSS ProService Marketplace. At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done. We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.
Role Overview
We’re currently looking for an Inbound Sales Advisor to join our Customer Excellence team, where you’ll champion world‑class customer service by handling inbound sales enquiries—ensuring upsell and cross‑sell opportunities are maximised.
Typical Day
- Respond to all inbound enquiries promptly to convert them into orders, managing the process from email/web/chat/phone contact.
- Raise contracts and administer customer orders with meticulous detail to prevent queries, invoice issues and disputes at the forefront of the transaction.
- Collaborate with operations teams and re‑hire partners to ensure customers receive equipment when they need it.
- Effectively cross‑sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative offerings across our divisions.
- Meet and exceed sales targets and KPIs such as revenue, profitability, call volumes and quality, talk time, and data enrichment.
What You’ll Bring
- Customer‑obsessed with an eye for detail, able to multitask and possess good commercial awareness.
- Resilience and tenacity.
- Experience in inbound and outbound telesales or telemarketing, with a proven track record of building relationships and using a consultative approach.
- Professional and effective all‑round communication and telephone skills to build relationships and meet expectations.
- Experience handling inbound phone inquiries and providing first‑class customer service.
- An ability to work autonomously, demonstrating initiative and problem‑solving skills to deliver results.
What You’ll Get Back
- Your birthday each year as annual leave to use as you wish.
- One day per year to contribute to local voluntary work.
- Training and development opportunities to further your career and opt in to courses suited to your role.
- Wellbeing and healthcare support.
- A culture of revolution—opportunity to drive digital and technological changes in a traditional industry.
- Discounts and cashback on our perks site covering a wide range of purchases.
- Choice of flexible benefits via our Benefits portal (e.g., Critical Illness Cover, Cycle to Work, Holiday Buy Scheme).
About HSS ProService
HSS ProService is revolutionising the building services industry, offering a cutting‑edge online marketplace for tools, equipment and materials. Building on HSS Hire’s legacy, we fuse innovation and customer‑driven solutions to focus on sustainability and create a new era in the building services industry. We are committed to diversity, inclusion, and providing equal opportunities for all candidates. All qualified applicants will receive consideration for employment, regardless of race, colour, religion, gender, sexual orientation, age, or disability.
Inbound Sales Advisor in Manchester employer: HSS ProService Marketplace
At HSS ProService Marketplace, we pride ourselves on being an exceptional employer that champions a culture of innovation and customer excellence. Our commitment to employee growth is evident through comprehensive training opportunities and a supportive work environment that encourages collaboration and creativity. With unique benefits like an extra day off for your birthday and the chance to engage in local voluntary work, we ensure our team members feel valued and empowered while contributing to a sustainable future in the building services industry.
Contact Details:
HSS ProService Marketplace Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Sales Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into HSS ProService's mission and values. Understanding their approach to customer service and innovation will help you connect your experience with what they’re all about.
✨Tip Number 2
Practice makes perfect! Role-play common sales scenarios with a friend or family member. This will help you feel more confident when handling inbound enquiries and upselling products during the actual interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your ability to build relationships and communicate effectively. Use examples from your past experiences to highlight how you’ve successfully handled customer inquiries.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Inbound Sales Advisor in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and built relationships in the past. Use specific examples to demonstrate your skills!
Be Detail-Oriented:Since attention to detail is key for this role, mention any experiences where you’ve had to manage orders or contracts meticulously. We love candidates who can prevent issues before they arise!
Demonstrate Your Sales Savvy:Talk about your experience with upselling and cross-selling. We’re looking for someone who can not only meet but exceed sales targets, so share your successes in this area!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at HSS ProService Marketplace
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products and services offered by HSS ProService. Familiarise yourself with their features, benefits, and any recent innovations. This will help you confidently discuss how you can upsell and cross-sell during your role as an Inbound Sales Advisor.
✨Practice Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member, focusing on how you would handle inbound enquiries and provide top-notch customer service. This will help you feel more at ease during the actual interview.
✨Showcase Your Customer-Obsessed Mindset
During the interview, highlight your passion for customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs. This will demonstrate your commitment to championing world-class customer service, which is crucial for the Inbound Sales Advisor position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Think of situations where you successfully handled challenging customer interactions or met sales targets. Prepare to discuss these examples in detail, showcasing your ability to work autonomously and deliver results under pressure.
