At a Glance
- Tasks: Help businesses connect with trusted suppliers and ensure seamless customer service.
- Company: Join a forward-thinking team transforming the industry with innovative technology.
- Benefits: Enjoy your birthday off, paid volunteering day, and flexible perks.
- Other info: Dynamic environment with training opportunities and a culture of digital change.
- Why this job: Make a real impact on customer satisfaction while building your career.
- Qualifications: Strong customer service experience and excellent communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Join HSS ProService Marketplace as a Customer Service Advisor and help businesses connect with trusted suppliers efficiently.
Overview
Our Fulfilment team is at the heart of connecting customers with trusted supplier partners. As a key part of this dynamic group, you'll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.
Impact
You’ll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.
A typical day
- Handling all customer requests within agreed SLAs and supporting any logistics queries
- Making recommendations to customers and supporting the ordering process
- Coordinating third-party carrier movements to ensure timely deliveries
- Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
- Negotiating with suppliers when needed to optimise contract costs
- Educating customers on our diverse divisions to enhance service value
- Meeting and exceeding key KPIs, including job completion rates and margins
Qualifications
- Strong customer service experience and logistics knowledge
- Excellent communication skills for building lasting relationships
- Proven multitasking abilities and attention to detail
- Resilience and tenacity to thrive in a fast-paced operational environment
Benefits
- Join a forward-thinking team that transforms how businesses operate using the latest technology and a bold vision.
- Your birthday each year as annual leave to spend how you want!
- One paid volunteering day each year to give back to your community
- Training and development opportunities to grow your career and skills
- Wellbeing and healthcare support - at work and at home
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Selection Process
Our process includes two simple stages:
- Video Interview – a 30-minute video chat with our Recruitment Team.
- Assessment Centre – an in-person assessment centre with practical, group-based activities.
Apply
If you have any questions, email ProCareers@hss.com and one of our team will be happy to help.
Customer Service Advisor in Manchester employer: HSS ProService Marketplace
HSS ProService Marketplace in Manchester is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and employee growth. With 25 days of holiday, flexible working options, and a commitment to personal development, we empower our team to thrive while making meaningful connections with customers and suppliers.
Contact Details:
HSS ProService Marketplace Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research HSS ProService Marketplace and understand their values, products, and how they connect customers with suppliers. This knowledge will help you stand out during your video interview.
✨Tip Number 2
Practice makes perfect! Prepare for the assessment centre by role-playing common customer service scenarios. This will boost your confidence and help you demonstrate your multitasking abilities and communication skills.
✨Tip Number 3
Show off your personality! During the video interview, let your passion for customer service shine through. Share personal stories that highlight your resilience and tenacity in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our forward-thinking team at HSS ProService Marketplace.
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service experience and logistics knowledge, as these are key to what we’re looking for!
Show Off Your Communication Skills:Since excellent communication is crucial for this position, use your application to demonstrate how you build relationships. Share examples of how you've successfully interacted with customers or suppliers in the past.
Be Detail-Oriented:Attention to detail is a must! When filling out your application, double-check for any typos or errors. We want to see that you can handle the little things, just like you would in a fast-paced operational environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at HSS ProService Marketplace
✨Know Your Stuff
Before the interview, make sure you understand HSS ProService Marketplace and its role in connecting customers with suppliers. Familiarise yourself with their products and processes so you can speak confidently about how you can contribute to customer satisfaction.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've built relationships with customers in the past. Think about times when your communication skills helped resolve issues or improve service – these stories will impress the interviewers.
✨Demonstrate Your Multitasking Abilities
In a fast-paced environment, being able to juggle multiple tasks is crucial. Be ready to discuss specific instances where you successfully managed competing priorities. This will show that you can thrive under pressure and keep everything running smoothly.
✨Prepare for Practical Scenarios
Since the selection process includes an assessment centre, practice handling logistics queries and customer requests in a group setting. Think about how you would negotiate with suppliers or educate customers on services, as these scenarios may come up during the activities.
