At a Glance
- Tasks: Support customers, manage orders, and build strong relationships for exceptional service.
- Company: Join HSS ProService, a dynamic team focused on customer experience and growth.
- Benefits: Enjoy flexible working, healthcare cashback, and your birthday off every year!
- Other info: Fast-paced environment with opportunities for training and career development.
- Why this job: Make a real impact by helping customers navigate our digital offerings and enhance their experience.
- Qualifications: Experience in customer service or sales, with strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
As an Internal Account Manager at HSS ProService, you’ll play a key role in supporting customers throughout their journey. You’ll manage customer enquiries, process orders, and build strong relationships that help deliver an exceptional customer experience while driving commercial growth. You’ll predominantly work remotely, but the role will require travel to Birmingham to work collaboratively with the team weekly. You’ll work closely with operations teams, suppliers, and customers to ensure equipment and materials are delivered on time, within budget, and in line with customer expectations. This is a fast-paced role where relationship building, organisation, and commercial awareness all come together. You’ll also help customers navigate our digital offering and identify opportunities to introduce additional products and services that add value.
A Typical Day
- Manage customer orders with accuracy and attention to detail to ensure successful outcomes.
- Build strong relationships with customers and suppliers to deliver a seamless service experience.
- Collaborate closely with operations teams to coordinate timely equipment and material deliveries.
- Support customers throughout the ordering process and provide product recommendations where appropriate.
- Identify opportunities to upsell and cross-sell additional products and services.
- Help customers maximise the use of our digital channels and online marketplace.
- Handle customer requests within agreed service levels and support with logistics queries.
- Coordinate third-party carrier movements to ensure smooth delivery operations.
- Prioritise preferred suppliers in line with commercial agreements and margin expectations.
- Negotiate with suppliers where required to support cost optimisation.
- Monitor and contribute towards key KPIs including margins, service delivery, and job completion rates.
What You'll Bring
- Experience in a hire, building materials, customer service, or sales environment.
- Strong relationship-building and customer service skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Strong attention to detail and organisational capability.
- Commercial awareness with the confidence to spot sales opportunities.
- Resilience, adaptability, and a proactive approach to problem solving.
- Good IT skills and confidence using digital systems and platforms.
- A driving licence would be beneficial.
What You'll Get Back
- Your birthday each year as annual leave to spend how you want to!
- Healthcare Cashback Plan with money off on things like dentist and opticians.
- Flexible and hybrid working - we appreciate you do your best work in different environments.
- Training and development opportunities to keep growing your skills.
- Discounts and cashback on our perks site.
- You will get the choice of other flexible benefits such as Cycle To Work or our Holiday Buy Scheme.
Internal Account Manager employer: HSS ProService Marketplace
At HSS ProService, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With a flexible hybrid working model and a supportive team culture, you will have the opportunity to thrive in a fast-paced environment while building meaningful relationships with customers and suppliers. Our commitment to employee development, coupled with unique benefits like your birthday off and a comprehensive healthcare cashback plan, makes HSS ProService a rewarding place to advance your career as an Internal Account Manager.
Contact Details:
HSS ProService Marketplace Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at HSS ProService on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Internal Account Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and relationship building. We recommend using the STAR method to structure your answers, showcasing your skills and experiences effectively.
✨Tip Number 3
Showcase your digital savvy! Since the role involves helping customers navigate digital channels, be ready to discuss your experience with online systems and how you can help enhance the customer journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at HSS ProService.
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and relationship building. We want to see how your skills align with the role of Internal Account Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, ensure your application reflects that. Use clear, concise language and check for any typos or errors. We love a well-presented application that demonstrates your attention to detail!
Highlight Your Commercial Awareness:We’re looking for someone who can spot sales opportunities and contribute to commercial growth. In your application, mention any relevant experiences where you successfully upsold or cross-sold products. Show us you understand the business side of things!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at HSS ProService!
How to prepare for a job interview at HSS ProService Marketplace
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Internal Account Manager role at HSS ProService. Familiarise yourself with their customer journey, the importance of relationship building, and how to manage orders accurately. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Relationship-Building Skills
Since this role heavily relies on strong relationships with customers and suppliers, prepare examples from your past experiences where you've successfully built rapport. Be ready to discuss how you’ve handled customer enquiries and provided exceptional service, as this will highlight your suitability for the position.
✨Demonstrate Your Commercial Awareness
HSS ProService values candidates who can spot sales opportunities. Think about times when you've upsold or cross-sold products in previous roles. Prepare to discuss how you can identify additional services that add value to customers, showcasing your commercial mindset.
✨Be Ready for a Fast-Paced Environment
This role is all about managing multiple priorities in a dynamic setting. During the interview, share examples of how you've successfully juggled various tasks while maintaining attention to detail. Highlight your organisational skills and adaptability to show that you can thrive in a fast-paced environment.
