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- Tasks: As a Hire Desk Controller, you'll manage customer orders and ensure timely delivery of equipment.
- Company: HSS ProService is transforming the building services industry with innovative solutions and a focus on sustainability.
- Benefits: Enjoy your birthday off, continuous training, healthcare support, and flexible benefits tailored to you.
- Why this job: Join a dynamic team driving digital change in a traditional industry while enhancing customer experiences.
- Qualifications: Experience in hire or building materials sales preferred; strong customer service and communication skills required.
- Other info: Position based at Portsmouth Naval Base; BPSS security clearance needed.
The predicted salary is between 24000 - 36000 £ per year.
Hire Desk Controller
Portsmouth Naval Base
HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.
As a Hire Controller at HSS ProService, you'll be at the forefront of taking customers through the sales journey using your amazing customer service skills. You will be converting inquiries into revenue and delivering world-class customer experiences.
As a key part of this dynamic group, you'll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.
You'll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.
A typical day:
- Administer customer orders with great attention to detail to get successful outcomes.
- Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
- Be curious about our customers' needs to upsell and cross-sell effectively.
- Assist customers in navigating our digital channels for maximum convenience.
- Stay up-to-date with our products/services to maximise on sales opportunities.
- Handling all customer requests within agreed SLAs and supporting any logistics queries
- Making recommendations to customers and supporting the ordering process
- Coordinating third-party carrier movements to ensure timely deliveries
- Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
- Negotiating with suppliers when needed to optimise contract costs
- Educating customers on our diverse divisions to enhance service value
- Meeting and exceeding key KPIs, including job completion rates and margins
- The role will be based permanently within Portsmouth Naval Base
What you'll bring:
- Experience with Hire or Building Materials sales environments is preferred.
- Outstanding customer service skills, providing high quality customer experiences.
- Proven track record of achieving results through building relationships.
- Excellent communication skills, both verbal and written.
- Strong multitasking abilities with attention to detail.
- Proven multitasking abilities and attention to detail
- Resilience and tenacity to thrive in a fast-paced operational environment
- Be able to obtain BPSS security clearance
- Driving license preferable
What you’ll get back:
Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.
- Your birthday each year as annual leave to spend how you want to!
- Training and development – you will get the opportunity to continuously further your career and opt in to courses suited to your role.
- Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
- A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
- You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more
Our ED&I promise:
We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.
We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.
Hire Desk Controller employer: HSS ProService Marketplace
Contact Detail:
HSS ProService Marketplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarize yourself with the latest trends in the building services industry, especially regarding tools and equipment. This knowledge will help you engage customers effectively and demonstrate your expertise during interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Being able to handle various customer inquiries and objections will prepare you for the dynamic environment at HSS ProService.
✨Tip Number 3
Network with professionals in the hire or building materials sales environments. Building relationships can provide insights into the role and may even lead to referrals that could enhance your application.
✨Tip Number 4
Stay updated on HSS ProService's products and services. Understanding their offerings will allow you to upsell and cross-sell effectively, showcasing your ability to contribute to customer satisfaction and operational success.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Hire Desk Controller position. Tailor your application to highlight relevant experience in customer service and sales within hire or building materials environments.
Highlight Customer Service Skills: Emphasize your outstanding customer service skills in your CV and cover letter. Provide specific examples of how you've successfully managed customer inquiries and contributed to customer satisfaction in previous roles.
Showcase Communication Abilities: Since excellent communication skills are crucial for this role, ensure your application reflects your verbal and written communication abilities. Use clear and concise language, and consider including examples of effective communication in past experiences.
Demonstrate Attention to Detail: Given the importance of attention to detail in administering customer orders, provide examples in your application that showcase your ability to manage multiple tasks accurately and efficiently. Mention any relevant tools or methods you use to stay organized.
How to prepare for a job interview at HSS ProService Marketplace
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, your ability to provide outstanding customer service is crucial. Prepare examples of how you've successfully handled customer inquiries and turned them into sales. Highlight your communication skills and your approach to building relationships with customers.
✨Demonstrate Product Knowledge
Familiarize yourself with the products and services offered by HSS ProService. Be ready to discuss how you can leverage this knowledge to upsell and cross-sell effectively. Showing that you understand the offerings will demonstrate your commitment to delivering value to customers.
✨Emphasize Attention to Detail
In this role, attention to detail is key. Prepare to discuss how you manage customer orders and ensure accuracy in your work. Provide examples of how your meticulous nature has led to successful outcomes in previous positions.
✨Prepare for Fast-Paced Scenarios
The job requires resilience and multitasking abilities in a fast-paced environment. Think of situations where you've thrived under pressure and how you managed multiple tasks simultaneously. This will show your potential employer that you can handle the demands of the role.
