At a Glance
- Tasks: Manage customer orders and ensure timely equipment delivery while building strong relationships.
- Company: Join HSS ProService Marketplace, a leader in connecting businesses with essential tools and equipment.
- Benefits: Enjoy your birthday off, paid volunteering day, and flexible benefits like gym discounts.
- Other info: Great training opportunities and a culture that embraces digital change.
- Why this job: Be at the heart of operations, making a real impact in a fast-paced environment.
- Qualifications: Customer service skills and attention to detail are key; experience in hire or building materials is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Hire Desk Controller – HSS ProService Marketplace
Join to apply for the Hire Desk Controller role at HSS ProService Marketplace
Location: Trafford Park, Hybrid working – 3 days per week in office
At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need to get the job done. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses across the UK work faster, smarter, and more sustainably.
Impact you’ll have
As a Hire Desk Controller, you’ll be at the heart of the action—working closely with customers, suppliers, and our internal teams to make sure every hire order is delivered on time, within budget, and to the highest standard. Your attention to detail and problem‑solving skills will help keep operations running smoothly and customers returning.
A typical day
- Manage and process customer orders with accuracy and care
- Collaborate with operations and logistics teams to ensure timely equipment delivery
- Build strong relationships with customers to understand their needs and deliver solutions
- Use your product knowledge to upsell and cross‑sell across different service lines
- Handle all customer requests and logistics queries within agreed SLAs
- Coordinate third‑party carrier movements and ensure deliveries are completed as planned
- Prioritise preferred suppliers in line with contracts to maintain positive margins
- Negotiate with suppliers when needed to improve rates and maximise value
- Keep customers informed about our full range of products and services
- Meet and exceed key performance targets, including completion rates and profitability
What you’ll bring
- Experience in a Hire or Building Materials environment (preferred)
- Excellent customer service skills and a genuine focus on delivering great experiences
- Strong communication and relationship‑building skills
- Confidence working in a fast‑paced environment with multiple priorities
- High attention to detail and strong organisational skills
- A proactive, can‑do attitude with the resilience to get things done
- A full driving licence is desirable but not essential
What you’ll get back
- Your birthday each year as annual leave – spend how you want!
- One paid volunteering day each year to give back to your community
- Training and development opportunities to grow your career and skills
- Wellbeing and healthcare support – at work and at home
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Our selection process
Our process includes two simple stages:
- Video Interview – 30 minute video chat with one of our Recruitment Team to get to know you and for you to learn more about the role.
- Assessment Centre – If successful, you’ll be invited to one of our in‑person assessment centres where you’ll take part in practical, group‑based activities and meet some of the team.
We know everyone works differently, and we want our process to work for you. If you need any adjustments or support – for example, extra time, a quiet space, or an alternative format – just let our Recruitment Team know when you’re invited, and we’ll make sure everything’s in place to help you perform at your best.
Different Perspectives, One Platform
We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, switching careers, or looking for your next big move – if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at ProCareers@hss.com and one of our team will be happy to help.
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service
Industries
Internet Marketplace Platforms
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Hire Desk Controller in Stretford employer: HSS ProService Marketplace
HSS ProService Marketplace in Manchester is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and employee growth. With 25 days of holiday, flexible working options, and a commitment to personal development, we empower our team to thrive while making meaningful connections with customers and suppliers.
Contact Details:
HSS ProService Marketplace Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HSS ProService Marketplace. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HSS ProService Marketplace before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Controller in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HSS ProService Marketplace:Your cover letter is your chance to shine! Tell us why you want to work at HSS ProService Marketplace specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HSS ProService Marketplace!
How to prepare for a job interview at HSS ProService Marketplace
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
