Hire Desk Controller

Hire Desk Controller – HSS ProService Marketplace Join to apply for the Hire Desk Controller role at HSS ProService Marketplace
Location: Trafford Park, Hybrid working – 3 days per week in office
At HSS ProService Marketplace , we’ve built a smarter way for businesses to get the tools, equipment, and materials they need to get the job done. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses across the UK work faster, smarter, and more sustainably.
Impact you’ll have As a Hire Desk Controller, you’ll be at the heart of the action—working closely with customers, suppliers, and our internal teams to make sure every hire order is delivered on time, within budget, and to the highest standard. Your attention to detail and problem‑solving skills will help keep operations running smoothly and customers returning.
A typical day Manage and process customer orders with accuracy and care
Collaborate with operations and logistics teams to ensure timely equipment delivery
Build strong relationships with customers to understand their needs and deliver solutions
Use your product knowledge to upsell and cross‑sell across different service lines
Handle all customer requests and logistics queries within agreed SLAs
Coordinate third‑party carrier movements and ensure deliveries are completed as planned
Prioritise preferred suppliers in line with contracts to maintain positive margins
Negotiate with suppliers when needed to improve rates and maximise value
Keep customers informed about our full range of products and services
Meet and exceed key performance targets, including completion rates and profitability
What you’ll bring Experience in a Hire or Building Materials environment (preferred)
Excellent customer service skills and a genuine focus on delivering great experiences
Strong communication and relationship‑building skills
Confidence working in a fast‑paced environment with multiple priorities
High attention to detail and strong organisational skills
A proactive, can‑do attitude with the resilience to get things done
A full driving licence is desirable but not essential
What you’ll get back Your birthday each year as annual leave – spend how you want!
One paid volunteering day each year to give back to your community
Training and development opportunities to grow your career and skills
Wellbeing and healthcare support – at work and at home
A culture of revolution , driving digital change in a traditional industry
Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Our selection process Our process includes two simple stages:
Video Interview – 30 minute video chat with one of our Recruitment Team to get to know you and for you to learn more about the role.
Assessment Centre – If successful, you’ll be invited to one of our in‑person assessment centres where you’ll take part in practical, group‑based activities and meet some of the team.
We know everyone works differently, and we want our process to work for you. If you need any adjustments or support – for example, extra time, a quiet space, or an alternative format – just let our Recruitment Team know when you’re invited, and we’ll make sure everything’s in place to help you perform at your best.
Different Perspectives, One Platform
We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, switching careers, or looking for your next big move – if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at and one of our team will be happy to help.
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
Industries Internet Marketplace Platforms
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