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For Companies At a Glance
- Tasks: Manage customer enquiries and coordinate hire orders for smooth operations.
- Company: Join HSS ProService Marketplace, a leader in innovative business solutions.
- Benefits: Enjoy flexible working, training opportunities, and unique perks like a birthday off!
- Why this job: Be part of a team transforming the industry with cutting-edge technology.
- Qualifications: Customer service skills and experience in hire or building materials preferred.
- Other info: Dynamic environment with a focus on personal growth and community impact.
The predicted salary is between 30000 - 40000 £ per year.
Trafford Park, Hybrid working, 3 days per week in office
Various roles available
At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need to get the job done. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses across the UK work faster, smarter, and more sustainably.
We’re now looking for a confident, customer-focused Hire Desk Controller to join our growing operations team. You’ll play a key part in managing customer enquiries, coordinating hire orders, and making sure everything runs smoothly from start to finish.
The impact you’ll have:
As a Hire Desk Controller, you’ll be at the heart of the action—working closely with customers, suppliers, and our internal teams to make sure every hire order is delivered on time, within budget, and to the highest standard. Your attention to detail and problem-solving skills will help keep operations running smoothly and customers coming back.
A typical day:
- Manage and process customer orders with accuracy and care
- Collaborate with operations and logistics teams to ensure timely equipment delivery
- Build strong relationships with customers to understand their needs and deliver solutions
- Use your product knowledge to upsell and cross-sell across different service lines
- Help customers navigate our digital platforms for faster, simpler ordering
- Handle all customer requests and logistics queries within agreed SLAs
- Coordinate third-party carrier movements and ensure deliveries are completed as planned
- Prioritise preferred suppliers in line with contracts to maintain positive margins
- Negotiate with suppliers when needed to improve rates and maximise value
- Keep customers informed about our full range of products and services
- Meet and exceed key performance targets, including completion rates and profitability
What you’ll bring:
- Experience in a Hire or Building Materials environment (preferred)
- Excellent customer service skills and a genuine focus on delivering great experiences
- Strong communication and relationship-building skills
- Confidence working in a fast-paced environment with multiple priorities
- High attention to detail and strong organisational skills
- A proactive, can-do attitude with the resilience to get things done
- A full driving licence is desirable but not essential
What you’ll get back:
- Join a forward-thinking team that’s committed to transforming how businesses operate, using the latest technology and a bold vision.
- Your birthday each year as annual leave to spend how you want to!
- One paid volunteering day each year to give back to your community
- Training and development opportunities to grow your career and skills
- Wellbeing and healthcare support - at work and at home
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Different Perspectives, One Platform
We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, switching careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at and one of our team will be happy to help.
Office Controller in Bolton employer: HSS ProService Marketplace
Contact Detail:
HSS ProService Marketplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Controller in Bolton
✨Tip Number 1
Get to know the company inside out! Research HSS ProService Marketplace and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Hire Desk Controller, you'll need to build strong relationships with customers and suppliers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and how you can contribute to the team. This not only demonstrates your interest but also helps you assess if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and ready to navigate our digital platforms, which is key for the role.
We think you need these skills to ace Office Controller in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hire Desk Controller role. Highlight your customer service skills and any relevant experience in hire or building materials. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and suppliers, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect your knack for building relationships.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! Share examples in your application where you've successfully navigated challenges or improved processes. This will show us that you have the proactive, can-do attitude we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HSS ProService Marketplace
✨Know the Company Inside Out
Before your interview, take some time to research HSS ProService Marketplace. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, customer service is key. Prepare examples from your past experiences where you've successfully managed customer enquiries or resolved issues. Highlight your ability to build relationships and deliver great experiences.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve problems quickly and efficiently. Be ready to discuss how you prioritised tasks and managed multiple responsibilities, especially in a fast-paced environment. This will showcase your organisational skills and proactive attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing orders, or how they measure success in the role. This shows that you're engaged and thinking about how you can contribute to their success.