At a Glance
- Tasks: Manage customer orders and ensure timely equipment delivery with a focus on quality.
- Company: Join a dynamic team at a leading Tool Hire company in Trafford Park.
- Benefits: Enjoy your birthday off, paid volunteering day, and flexible benefits.
- Other info: Hybrid working model with opportunities for training and career growth.
- Why this job: Be at the heart of operations and make a real impact on customer satisfaction.
- Qualifications: Experience in Tool Hire preferred; strong customer service and communication skills required.
The predicted salary is between 30000 - 40000 € per year.
As a Specialist Hire Desk Controller, you’ll be at the heart of the action, working closely with customers, suppliers, and our internal teams to make sure every hire order is delivered on time, within budget, and to the highest standard. Your attention to detail and problem‑solving skills will help keep operations running smoothly and customers coming back. You'll be based at our Head Office in Trafford Park, Hybrid working, 3 days per week in office.
A typical day:
- Manage and process customer orders with accuracy and care
- Collaborate with operations and logistics teams to ensure timely equipment delivery
- Build strong relationships with customers to understand their needs and deliver solutions
- Use your product knowledge to upsell and cross‑sell across different service lines
- Handle all customer requests and logistics queries within agreed SLAs
- Coordinate third‑party carrier movements and ensure deliveries are completed as planned
- Prioritise preferred suppliers in line with contracts to maintain positive margins
- Negotiate with suppliers when needed to improve rates and maximise value
- Keep customers informed about our full range of products and services
- Meet and exceed key performance targets, including completion rates and profitability
What you’ll bring:
- Experience in a Tool Hire environment (preferred)
- Excellent customer service skills and a genuine focus on delivering great experiences
- Strong communication and relationship‑building skills
- Confidence working in a fast‑paced environment with multiple priorities
- High attention to detail and strong organisational skills
- A proactive, can‑do attitude with the resilience to get things done
What you’ll get back:
- Your birthday each year as annual leave to spend how you want to!
- One paid volunteering day each year to give back to your community
- Training and development opportunities to grow your career and skills
- Wellbeing and healthcare support - at work and at home
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Specialist Hire Desk Controller in Manchester employer: HSS Proservice Limited
As a Specialist Hire Desk Controller at our Head Office in Trafford Park, you'll join a dynamic team that values collaboration and innovation. We offer a supportive work culture with ample opportunities for professional growth, alongside unique benefits like an extra day off for your birthday and a paid volunteering day to give back to the community. With a focus on employee wellbeing and a commitment to driving digital change, we ensure that our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Hire Desk Controller in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your experience in tool hire can solve their problems and make their operations smoother.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Specialist Hire Desk Controller in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Specialist Hire Desk Controller role. Highlight your experience in tool hire and customer service, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and keep operations running smoothly, so let us know how you've done this before!
Be Personable:Remember, we’re looking for someone who can build strong relationships with customers and suppliers. Use your application to showcase your communication skills and any experiences where you’ve successfully collaborated with others. A friendly tone goes a long way!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at HSS Proservice Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the tool hire industry. Understand the products and services offered, as well as common customer needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you've gone above and beyond to solve a problem or build a relationship. This is key for a Specialist Hire Desk Controller, so make it count!
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your attention to detail and proactive attitude, which are crucial for keeping operations running smoothly.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the company and the role. You might want to ask about their approach to customer relationships or how they measure success in the hire desk team. It’s a great way to engage with the interviewer!
