At a Glance
- Tasks: Manage customer orders and ensure timely equipment delivery while building strong relationships.
- Company: Dynamic tool hire company with a focus on innovation and customer satisfaction.
- Benefits: Birthday leave, paid volunteering day, training opportunities, and wellness support.
- Other info: Enjoy flexible benefits and discounts on various perks.
- Why this job: Join a fast-paced environment where your problem-solving skills make a real difference.
- Qualifications: Experience in tool hire preferred, with excellent customer service and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Hire Desk Controller, you’ll be at the heart of the action, working closely with customers, suppliers, and our internal teams to make sure every hire order is delivered on time, within budget, and to the highest standard. Your attention to detail and problem-solving skills will help keep operations running smoothly and customers coming back. You'll be based at our Head Office in Trafford Park, Hybrid working, 3 days per week in office.
A typical day:
- Manage and process customer orders with accuracy and care
- Collaborate with operations and logistics teams to ensure timely equipment delivery
- Build strong relationships with customers to understand their needs and deliver solutions
- Use your product knowledge to upsell and cross-sell across different service lines
- Handle all customer requests and logistics queries within agreed SLAs
- Coordinate third-party carrier movements and ensure deliveries are completed as planned
- Prioritise preferred suppliers in line with contracts to maintain positive margins
- Negotiate with suppliers when needed to improve rates and maximise value
- Keep customers informed about our full range of products and services
- Meet and exceed key performance targets, including completion rates and profitability
What you’ll bring:
- Experience in a Tool Hire environment (preferred)
- Excellent customer service skills and a genuine focus on delivering great experiences
- Strong communication and relationship-building skills
- Confidence working in a fast-paced environment with multiple priorities
- High attention to detail and strong organisational skills
- A proactive, can-do attitude with the resilience to get things done
What you’ll get back:
- Your birthday each year as annual leave to spend how you want to!
- One paid volunteering day each year to give back to your community
- Training and development opportunities to grow your career and skills
- Wellbeing and healthcare support - at work and at home
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Hire Desk Controller in Manchester employer: HSS Proservice Limited
As a Hire Desk Controller at our Head Office in Trafford Park, you'll thrive in a dynamic and supportive environment that prioritises employee wellbeing and growth. We offer unique benefits such as an extra day off for your birthday, paid volunteering opportunities, and comprehensive training to enhance your career. Join us to be part of a culture that embraces innovation while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like HSS Proservice Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at HSS Proservice Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like HSS Proservice Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hire Desk Controller in Manchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to HSS Proservice Limited:This is your chance to really connect with the team at HSS Proservice Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at HSS Proservice Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with HSS Proservice Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show HSS Proservice Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at HSS Proservice Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
