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- Tasks: Support customers and manage logistics queries in a fast-paced environment.
- Company: Join HSS ProService Marketplace, a leader in transforming business operations.
- Benefits: Enjoy 25 days annual leave, wellness support, and career development opportunities.
- Other info: Flexible benefits and a culture that values diverse perspectives.
- Why this job: Be part of an industry disruptor and make a real impact on customer service.
- Qualifications: Strong customer service skills and logistics knowledge are essential.
The predicted salary is between 25000 - 30000 £ per year.
At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter. We are now looking to add a Customer Service Advisor to our team to handle customer requests, support any logistics queries and be the crucial link between our customers and suppliers.
A typical day:
- Handling all customer requests within agreed SLAs and supporting any logistics queries
- Making recommendations to customers and supporting the ordering process
- Coordinating third-party carrier movements to ensure timely deliveries
- Handling customer payment issues
- Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
- Negotiating with suppliers when needed to optimise contract costs
- Educating customers on our diverse divisions to enhance service value
- Meeting and exceeding key KPIs, including job completion rates and margins
What you'll bring:
- Strong customer service experience and logistics knowledge
- Excellent communication skills for building lasting relationships
- Proven multitasking abilities and attention to detail
- Resilience and tenacity to thrive in a fast-paced operational environment
- Comfortable having difficult conversations and experience resolving customer issues
What you’ll get back:
- 25 days annual leave, plus your birthday off each year to spend how you want to!
- One paid volunteering day each year to give back to your community
- Training and development opportunities to grow your career and skills
- Wellbeing and healthcare support - at work and at home
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
What happens next? If your application is successful:
- You’ll first be invited to a 30-minute interview with one of our recruitment team.
- If you're successful at that stage, you’ll be invited to an Assessment Day - a half-day session (9:30am–1:15pm) where you’ll meet our team, take part in group and role-specific tasks, and really get a feel for what it’s like to work here.
Different Perspectives, One Platform
We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking. Whether you’re starting out, switching careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you. Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at ProCareers@hss.com and one of our team will be happy to help.
Customer Service Advisor in Manchester employer: HSS Proservice Limited
Contact Detail:
HSS Proservice Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research HSS ProService Marketplace and understand their values, products, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to build relationships and handle tricky situations. Role-play with a friend or family member to get comfortable with difficult conversations and customer queries.
✨Tip Number 3
Show off your multitasking abilities! During the assessment day, be prepared to juggle multiple tasks at once. Think about examples from your past experiences where you've successfully managed competing priorities and share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our forward-thinking team. Don’t forget to follow up if you haven’t heard back after a week or so!
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and logistics knowledge. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to build relationships. Whether it’s through examples of past experiences or your writing style, let us see how you connect with others.
Be Detail-Oriented: Attention to detail is crucial in our fast-paced environment. Make sure your application is free from typos and errors, and that it clearly outlines your multitasking abilities. We appreciate a well-organised application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at HSS Proservice Limited
✨Know the Company Inside Out
Before your interview, take some time to research HSS ProService Marketplace. Understand their mission, values, and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll be handling various customer requests and logistics queries. Think of specific examples from your past experience where you've successfully resolved issues or improved customer satisfaction. Be ready to share these stories during your interview.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the job.
✨Demonstrate Your Problem-Solving Abilities
Expect questions that assess your ability to handle difficult conversations and resolve customer issues. Prepare to discuss how you've navigated challenging situations in the past, focusing on your resilience and tenacity to find solutions.