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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and collaborate with teams to ensure smooth operations.
- Company: Join HSS ProService, a tech-driven disruptor in the building services industry.
- Benefits: Enjoy hybrid working, annual leave for your birthday, and wellness support.
- Why this job: Be part of a revolutionary team transforming an industry with innovative solutions.
- Qualifications: Bring excellent customer service skills and a knack for building relationships.
- Other info: Contribute to local voluntary work and choose flexible benefits that suit you.
The predicted salary is between 28800 - 43200 £ per year.
Trafford Park, Manchester
Permanent, full time (Hybrid working - 1 day per week in office)
8.30am to 5.30pm with 1 hour lunch
HSS ProService is shaking up the building services industry, with a game-changing online marketplace for tools, equipment and materials. Born from HSS Hire's legacy, we've evolved into a tech-first business, driving innovation, sustainability and bold digital solutions.
Ready to disrupt the norm and shape the future? Join us and build your career at the forefront of industry transformation.
What you’ll do:
- Respond to inbound inquiries via various channels.
- Administer customer orders with great attention to detail to get successful outcomes.
- Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
- Be curious about our customers' needs to upsell and cross-sell effectively.
- Assist customers in navigating our digital channels for maximum convenience.
- Stay up-to-date with our products/services to maximise on sales opportunities.
What you’ll bring:
- Outstanding customer service skills, providing high quality customer experiences.
- Proven track record of achieving results through building relationships.
- Excellent communication skills, both verbal and written.
- Strong multitasking abilities with attention to detail.
Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you’re passionate about being part of an industry disruptor, this is the place to build your career.
Your birthday each year as annual leave to spend how you want to!
One day per year, you’ll have the option to contribute to local voluntary work, an opportunity to give back to your community.
Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
Wellbeing and Healthcare support you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
You will get the choice of other flexible benefits that work for you through our Benefits portal you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more.
HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.
Our ED&I promise:
We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if your contribution will help grow our business we want to hear from you.
We’re committed to breaking down barriers and shaping a community that’s as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.
Customer Service Advisor employer: HSS Proservice Limited
Contact Detail:
HSS Proservice Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with HSS ProService's products and services. Understanding their offerings will not only help you answer customer inquiries more effectively but also enable you to upsell and cross-sell confidently during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios with friends or family can help you become more comfortable and articulate when responding to inquiries.
✨Tip Number 3
Showcase your ability to multitask by preparing examples of how you've successfully managed multiple priorities in previous roles. This will demonstrate your capability to handle the fast-paced environment at HSS ProService.
✨Tip Number 4
Research the latest trends in customer service technology. Being knowledgeable about digital solutions and tools can set you apart as a candidate who is ready to contribute to HSS ProService's tech-first approach.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your outstanding customer service skills and any relevant experience. Use keywords from the job description, such as 'multitasking', 'communication skills', and 'attention to detail' to catch the employer's eye.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully upsold or cross-sold in previous roles, as this aligns with what the company is looking for.
Showcase Your Digital Skills: Since the role involves assisting customers with digital channels, highlight any experience you have with online tools or platforms. This could include familiarity with CRM systems or any tech-related skills that demonstrate your ability to adapt to a tech-first business.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is crucial for this role. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HSS Proservice Limited
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you resolved issues and built relationships with customers, as this role heavily relies on these skills.
✨Demonstrate Your Communication Abilities
Practice articulating your thoughts clearly and concisely. Since excellent verbal and written communication is crucial for this position, consider doing mock interviews to refine your delivery.
✨Research the Company and Its Products
Familiarise yourself with HSS ProService and its offerings. Understanding their marketplace and how they aim to disrupt the industry will allow you to engage more meaningfully during the interview.
✨Prepare for Situational Questions
Anticipate questions that assess your multitasking abilities and attention to detail. Be ready to discuss scenarios where you successfully managed multiple tasks while maintaining high-quality outcomes.
