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For Companies At a Glance
- Tasks: Manage customer orders and ensure seamless service delivery.
- Company: Join HSS ProService, a leader in innovative equipment solutions.
- Benefits: Enjoy 25 days holiday, healthcare cashback, and flexible benefits.
- Why this job: Be part of a team transforming the industry with cutting-edge technology.
- Qualifications: Customer service experience and strong communication skills preferred.
- Other info: Opportunities for training, development, and community involvement.
The predicted salary is between 30000 - 42000 £ per year.
At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done. We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.
As an Hire Desk Controller, you will be at the forefront of taking customers through the sales journey using your amazing customer service skills. You will be converting inquiries into revenue and delivering world-class customer experiences. As a key part of this dynamic group, you will gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget. You will be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.
A typical day:
- Administer customer orders with great attention to detail to get successful outcomes.
- Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
- Be curious about our customers' needs to upsell and cross-sell effectively.
- Assist customers in navigating our digital channels for maximum convenience.
- Stay up-to-date with our products/services to maximise on sales opportunities.
- Handle all customer requests within agreed SLAs and support any logistics queries.
- Make recommendations to customers and support the ordering process.
- Coordinate third-party carrier movements to ensure timely deliveries.
- Prioritise preferred suppliers in line with contracts, aiming to maintain positive margins.
- Negotiate with suppliers when needed to optimise contract costs.
- Educate customers on our diverse divisions to enhance service value.
- Meet and exceed key KPIs, including job completion rates and margins.
What you will bring:
- Experience with Hire or Building Materials sales environments is preferred.
- Outstanding customer service skills, providing high quality customer experiences.
- Proven track record of achieving results through building relationships.
- Excellent communication skills, both verbal and written.
- Strong multitasking abilities with attention to detail.
- Resilience and tenacity to thrive in a fast-paced operational environment.
- Driving licence preferable.
What you’ll get back:
- Join a forward-thinking team that’s committed to transforming how businesses operate, using the latest technology and a bold vision.
- 25 days holiday + bank holidays.
- Your birthday each year as annual leave to spend how you want to!
- Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too.
- Life assurance.
- One day per year, you’ll have the option to contribute to local voluntary work, an opportunity to give back to your community.
- Training and development opportunities to keep growing your skills.
- Wellbeing and Healthcare support at work and at home.
- A chance to be a part of a bold digital transformation.
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
- You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more.
Different Perspectives, One Platform
We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking. Whether you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you. Not sure you tick every box? That’s okay. We welcome your application even if you don’t meet every single requirement. If you have any questions, email us at ProCareers@hss.com and one of our team will be happy to help.
Hire Desk Controller in Bridgwater employer: HSS Proservice Limited
Contact Detail:
HSS Proservice Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Bridgwater
✨Tip Number 1
Get to know the company inside out! Research HSS ProService, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to upsell or handle a tricky customer request. Role-playing with a friend can help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral to get your foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at HSS ProService.
We think you need these skills to ace Hire Desk Controller in Bridgwater
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your amazing customer service skills in your application. We want to see how you've gone above and beyond to create fantastic experiences for customers in the past!
Be Detail-Oriented: As a Hire Desk Controller, attention to detail is key! When writing your application, give examples of how you've successfully managed orders or projects with precision. We love candidates who can keep things organised!
Demonstrate Your Team Spirit: Collaboration is at the heart of what we do. Share instances where you've worked closely with teams to achieve goals. We’re all about teamwork, so let us know how you fit into that picture!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our forward-thinking team!
How to prepare for a job interview at HSS Proservice Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with HSS ProService’s products and services. This will not only help you answer questions confidently but also show your genuine interest in the role. Brush up on any recent changes or innovations in the hire and building materials sector.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you turned a challenging customer interaction into a positive experience. This will demonstrate your ability to handle inquiries and convert them into revenue.
✨Be Ready to Collaborate
Since the role involves working closely with operations teams, be prepared to discuss how you’ve successfully collaborated with others in previous roles. Highlight your communication skills and how you ensure timely delivery and customer satisfaction through teamwork.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer interactions, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.