Strategic Account Desk Manager
Manchester, Trafford Park - Hybrid Working
At HSS ProService , we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.
We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.
We are seeking an exceptional Strategic Account Desk Manager to lead our premium client services operation at HSS Proservice. This pivotal leadership role will oversee the delivery of world-class service to our most valuable customer accounts, managing a team of 8 Team Leaders who are responsible for the end-to-end order management across different industry sectors.
The impact you’ll have :
As the Strategic Account Desk Manager, you will be the driving force behind operational excellence, revenue growth, and customer satisfaction for our largest accounts. You will ensure seamless service delivery, maintain the highest standards of customer care, and identify opportunities to expand our business relationships with these key clients.
A typical day :
- Lead, mentor, and develop a team of 8 Team Leaders, each managing different sector portfolios
- Set clear performance objectives and hold the team accountable for delivering exceptional results
- Ensure KPIs are consistently met or exceeded across all managed accounts
- Guarantee that special customer requirements are fully understood, documented, and embedded into operations
- Take full ownership of revenue and margin delivery for the Strategic Accounts portfolio
- Lead the onboarding process for new large accounts won by the sales team, ensuring smooth transitions and rapid value realization
- Collaborate with internal teams across sales, marketplace, supply chain, shared service and finance to deliver integrated solutions
What you’ll bring :
Desirable :
What you’ll get back :
Join a forward-thinking team that\'s committed to transforming how businesses operate, using the latest technology and a bold vision. If you\'re passionate about being part of an industry disruptor, this is the place to build your career.
Different Perspectives, One Platform
We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We welcome your application even if you don\'t meet every single requirement. If you have any questions, email us at and one of our team will be happy to help.
