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- Tasks: Respond to inbound enquiries and convert them into orders while providing top-notch customer service.
- Company: Join HSS ProService, a pioneering company revolutionising the building services industry.
- Benefits: Enjoy flexible benefits, annual leave for your birthday, and opportunities for community volunteering.
- Why this job: Be part of a forward-thinking team transforming how businesses operate with innovative technology.
- Qualifications: Experience in telesales or telemarketing with strong communication and problem-solving skills.
- Other info: Join a diverse culture committed to breaking down barriers and shaping the future.
The predicted salary is between 30000 - 42000 £ per year.
Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact.
Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction.
Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it.
Effectively cross-sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative products and educating them about the full product and service offer across our divisions.
Meet and exceed sales targets and KPIs such as revenue, profitability, call volumes and quality, talk time, data enrichment.
Customer obsessed with an eye for detail, able to multitask and have good commercial awareness.
Resilience and tenacity.
Experience of inbound and outbound telesales or telemarketing, with a proven track record of achieving results by building relationships and using a consultative approach.
Professional and effective all-round communication and telephone skills to build relationships and ensure expectations are met.
Experience handling inbound phone inquiries and providing first-class customer service.
An ability to work autonomously, demonstrating initiative and problem-solving skills to deliver results.
At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done. We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.
We’re currently looking for an Inbound Sales Advisor to join our Customer Excellence team, where you’ll be championing world class customer service by dealing with inbound sales enquiries - making sure to upsell and cross-sell wherever possible. Join a forward-thinking team that’s committed to transforming how businesses operate, using the latest technology and a bold vision.
If you’re passionate about being part of an industry disruptor, this is the place to build your career.
- Your birthday each year as annual leave to spend how you want to!
- One day per year, you’ll have the option to contribute to local voluntary work, an opportunity to give back to your community.
- Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
- Wellbeing and Healthcare support - you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
- A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
- You will get the choice of other flexible benefits that work for you through our Benefits portal - you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more.
HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire’s legacy, we’re blending innovation and customer-driven solutions to focus on sustainability.
Our ED&I promise: We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if your contribution will help grow our business we want to hear from you. We’re committed to breaking down barriers and shaping a community that’s as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.
Inbound Sales Advisor in Manchester employer: HSS Hire
Contact Detail:
HSS Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into HSS ProService's mission and values. This way, you can show how your passion for customer service aligns with their vision of revolutionising the building services industry.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inbound enquiries, it's crucial to demonstrate your ability to build relationships over the phone. Try role-playing with a friend to nail that consultative approach and showcase your resilience.
✨Tip Number 3
Be ready to upsell and cross-sell! Brush up on the products and services offered by HSS ProService. Think of creative ways to introduce customers to new offerings, as this will highlight your commercial awareness and customer obsession during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our forward-thinking team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Inbound Sales Advisor in Manchester
Some tips for your application 🫡
Be Quick and Clear: When responding to our application, make sure you’re quick off the mark! We love candidates who can communicate clearly and concisely. Show us your ability to get to the point while still being friendly and engaging.
Show Your Customer Obsession: In your written application, highlight your passion for customer service. Share examples of how you've gone above and beyond to meet customer needs. We want to see that you understand the importance of building relationships and providing top-notch service.
Demonstrate Your Sales Skills: Since this role is all about inbound sales, don’t forget to showcase your sales experience! Talk about your achievements in upselling and cross-selling, and how you’ve met or exceeded targets in previous roles. We’re looking for results-driven individuals!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at HSS ProService!
How to prepare for a job interview at HSS Hire
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products and services offered by the company. This will not only help you answer questions confidently but also allow you to demonstrate your ability to upsell and cross-sell effectively during the conversation.
✨Practice Active Listening
During the interview, show that you can listen attentively. This is crucial for an Inbound Sales Advisor role. Make sure to respond thoughtfully to the interviewer’s questions and comments, which will reflect your customer service skills and ability to build relationships.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as dealing with a difficult customer or managing multiple inquiries at once. Prepare examples from your past experience that showcase your problem-solving skills and resilience in high-pressure situations.
✨Show Your Passion for Customer Service
Let your enthusiasm for providing excellent customer service shine through. Share stories that highlight your commitment to customer satisfaction and how you’ve gone above and beyond to meet customer needs in previous roles.
