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- Tasks: Support customers and manage logistics queries in a fast-paced environment.
- Company: Join HSS ProService Marketplace, a forward-thinking team transforming business operations.
- Benefits: Enjoy 25 days annual leave, training opportunities, and wellness support.
- Why this job: Be the vital link between customers and suppliers while making a real impact.
- Qualifications: Strong customer service skills and logistics knowledge are essential.
- Other info: Experience a culture of innovation and diverse perspectives.
The predicted salary is between 25000 - 30000 £ per year.
At HSS ProService Marketplace, we've built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter. We are now looking to add a Customer Service Advisor to our team to handle customer requests, support any logistics queries and be the crucial link between our customers and suppliers.
A typical day:
- Handling all customer requests within agreed SLAs and supporting any logistics queries
- Making recommendations to customers and supporting the ordering process
- Coordinating third-party carrier movements to ensure timely deliveries
- Handling customer payment issues
- Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
- Negotiating with suppliers when needed to optimise contract costs
- Educating customers on our diverse divisions to enhance service value
- Meeting and exceeding key KPIs, including job completion rates and margins
Qualifications:
- Strong customer service experience and logistics knowledge
- Excellent communication skills for building lasting relationships
- Proven multitasking abilities and attention to detail
- Resilience and tenacity to thrive in a fast-paced operational environment
- Comfortable having difficult conversations and experience resolving customer issues
Benefits:
- Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision.
- 25 days annual leave, plus your birthday off each year
- One paid volunteering day each year
- Training and development opportunities
- Wellbeing and healthcare support
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Next Steps:
You’ll first be invited to a 30‑minute interview with one of our recruitment team. If you’re successful at that stage, you’ll be invited to an Assessment Day – a half‑day session (9:30 am–1:15 pm) where you’ll meet our team and take part in group and role-specific tasks.
Our Culture:
Different Perspectives, One Platform – we believe great ideas come from different people, experiences, and ways of thinking. Whether you’re starting out, switching careers, or looking for your next big move, if you have the skills and drive, we want to hear from you. If you have any questions, please reach out – our team will be happy to help.
Customer Service Advisor in Manchester employer: HSS Hire
Contact Detail:
HSS Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research HSS ProService Marketplace, understand their values, and be ready to discuss how you can contribute to their mission. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to build relationships and handle tricky conversations. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Prepare for the Assessment Day by brushing up on your multitasking abilities. Think of examples from your past experiences where you've juggled multiple tasks successfully, as this will come in handy during group activities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at HSS ProService Marketplace.
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service experience and logistics knowledge, as these are key for us at HSS ProService Marketplace.
Show Off Your Communication Skills: Since excellent communication is crucial for building lasting relationships with customers and suppliers, give examples in your application that showcase how you've effectively communicated in past roles.
Demonstrate Your Multitasking Abilities: We love candidates who can juggle multiple tasks! Share specific instances where you successfully managed several responsibilities at once, especially in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with HSS ProService Marketplace.
How to prepare for a job interview at HSS Hire
✨Know the Company Inside Out
Before your interview, take some time to research HSS ProService Marketplace. Understand their mission, values, and how they connect customers with suppliers. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle requests and resolve issues is crucial. Prepare examples from your past experiences where you've successfully managed customer queries or logistics challenges. Highlight your communication skills and resilience in tough situations.
✨Prepare for Role-Specific Scenarios
During the Assessment Day, you might face group tasks or role-specific scenarios. Think about how you would coordinate third-party carrier movements or negotiate with suppliers. Practising these scenarios can help you feel more confident and demonstrate your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.