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For Companies At a Glance
- Tasks: Connect customers with suppliers and handle logistics queries in a dynamic team.
- Company: Join HSS ProService Marketplace, a forward-thinking industry disruptor.
- Benefits: Enjoy birthday leave, paid volunteering days, and flexible benefits.
- Other info: Great training opportunities and a culture that values diverse perspectives.
- Why this job: Be part of a team transforming business operations with cutting-edge technology.
- Qualifications: Strong customer service skills and logistics knowledge required.
The predicted salary is between 30000 - 42000 £ per year.
At HSS ProService Marketplace, our Fulfilment team is at the heart of connecting customers with trusted supplier partners. As a key part of this dynamic group, you\’ll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.
Responsibilities
- Handling all customer requests within agreed SLAs and supporting any logistics queries
- Making recommendations to customers and supporting the ordering process
- Coordinating third-party carrier movements to ensure timely deliveries
- Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
- Negotiating with suppliers when needed to optimise contract costs
- Educating customers on our diverse divisions to enhance service value
- Meeting and exceeding key KPIs, including job completion rates and margins
Qualifications
- Strong customer service experience and logistics knowledge
- Excellent communication skills for building lasting relationships
- Proven multitasking abilities and attention to detail
- Resilience and tenacity to thrive in a fast-paced operational environment
Hybrid Working Pattern – Various Roles
What you’ll get back
- Join a forward-thinking team that’s committed to transforming how businesses operate, using the latest technology and a bold vision.
- If you’re passionate about being part of an industry disruptor, this is the place to build your career.
- Annual leave on your birthday to spend as you wish and one paid volunteering day each year to give back to your community
- Training and development opportunities to grow your career and skills
- Wellbeing and healthcare support — at work and at home
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Different Perspectives, One Platform — we welcome diverse ideas and experiences. If you’ve got the skills and the drive, we want to hear from you. If you have questions, email us and one of our team will be happy to help.
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Customer Service Advisors (Fulfilment Team) employer: HSS Hire
Contact Detail:
HSS Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors (Fulfilment Team)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HSS ProService Marketplace on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing our products and processes inside out. Show us you’re not just another candidate, but someone who’s genuinely excited about what we do!
✨Tip Number 3
Practice your communication skills! Since building relationships is key in this role, we want to see how well you can connect with us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace Customer Service Advisors (Fulfilment Team)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled requests and built relationships in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your logistics knowledge and how it relates to the role – we love seeing candidates who do their homework!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff and focus on what makes you a great fit for our Fulfilment team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application status. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at HSS Hire
✨Know Your Stuff
Familiarise yourself with HSS ProService Marketplace's products and processes. Understanding their offerings will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves building relationships, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers or suppliers in the past to demonstrate your skills.
✨Be Ready to Multitask
Think of scenarios where you've juggled multiple tasks effectively. The interviewers will want to see that you can handle the fast-paced environment, so share specific examples that highlight your multitasking abilities.
✨Demonstrate Resilience
Prepare to discuss challenges you've faced in previous roles and how you overcame them. Showing your tenacity and ability to thrive under pressure will resonate well with the interviewers.