At a Glance
- Tasks: Champion customer service by handling inbound sales enquiries and upselling products.
- Company: Join HSS ProService, a tech-driven disruptor in the building services industry.
- Benefits: Enjoy your birthday off, flexible benefits, and continuous training opportunities.
- Other info: Diverse and inclusive culture where every voice contributes to our future.
- Why this job: Be part of a revolutionary team transforming how businesses operate with innovative solutions.
- Qualifications: Customer-focused with telesales experience and strong communication skills.
The predicted salary is between 28800 - 48000 € per year.
Account Executive - Customer Excellence
Hybrid
At HSS ProService, we\'ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.
We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.
We\'re currently looking for an Account Executive to join our Customer Excellence team, where you\'ll be championing world class customer service by dealing with inbound sales enquiries - making sure to upsell and cross-sell wherever possible.
A typical day:
- Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
- Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction
- Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it
- Effectively cross-sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative products and educating them about the full product and service offer across our divisions
- Meet and exceed sales targets and KPI\'s such as revenue, profitability, call volumes and quality, talk time, data enrichment
What you\'ll bring:
- Customer obsessed with an eye for detail, able to multitask and have good commercial awareness
- Resilience and tenacity
- Experience of inbound and outbound telesales or telemarketing, with a proven track record of achieving results by building relationships and using a consultative approach
- Professional and effective all-round communication and telephone skills to build relationships and ensure expectations are met
- Experience handling inbound phone inquiries and providing first-class customer service.
- An ability to work autonomously, demonstrating initiative and problem-solving skills to deliver results.
What you\'ll get back:
Join a forward-thinking team that\'s committed to transforming how businesses operate, using the latest technology and a bold vision. If you\'re passionate about being part of an industry disruptor, this is the place to build your career.
- Your birthday each year as annual leave to spend how you want to
- One day per year, you\'ll have the option to contribute to local voluntary work, an opportunity to give back to your community
- Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
- Wellbeing and Healthcare support you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
- A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
- You will get the choice of other flexible benefits that work for you through our Benefits portal you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more
HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire\'s legacy, we\'re blending innovation and customer-driven solutions to focus on sustainability.
Our ED&I promise:
We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.
We\'re committed to breaking down barriers and shaping a community that\'s as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.
Account Executive in Manchester employer: HSS Hire
At HSS ProService, we pride ourselves on being a forward-thinking employer that champions innovation and customer excellence. Our hybrid work culture fosters collaboration and personal growth, offering employees unique benefits such as an extra day off for their birthday, opportunities for community involvement, and tailored training programmes to enhance career development. Join us in revolutionising the building services industry while enjoying a supportive environment that values diversity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in Manchester
✨Tip Number 1
Get to know the company inside out! Research HSS ProService and understand their mission, values, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in telesales and how you've built relationships with customers. Highlight your ability to upsell and cross-sell, as that's key for the Account Executive role.
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples where you've handled customer inquiries or resolved issues effectively. This will demonstrate your resilience and tenacity, which are crucial for success in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at HSS ProService.
We think you need these skills to ace Account Executive in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Executive role. Highlight your customer service experience and any sales achievements that align with what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your effective communication skills in your application. Use clear and concise language, and don’t forget to showcase any relevant experience you have in handling inquiries or building relationships.
Be Detail-Oriented:Attention to detail is key for this role, so make sure your application is free from typos and errors. Double-check everything before hitting send! This will show us that you take pride in your work and understand the importance of accuracy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at HSS Hire
✨Know Your Products Inside Out
As an Account Executive, you'll need to have a solid understanding of the products and services offered. Before your interview, take some time to research HSS ProService's offerings. Familiarise yourself with their online marketplace and think about how you can effectively upsell and cross-sell these products to customers.
✨Showcase Your Customer Service Skills
This role is all about championing customer excellence. Prepare examples from your past experiences where you've provided outstanding customer service or resolved issues effectively. Be ready to discuss how you handle inbound inquiries and maintain a calm demeanor under pressure.
✨Demonstrate Your Sales Acumen
Since meeting sales targets is crucial, come prepared with specific examples of how you've achieved or exceeded sales goals in previous roles. Think about your consultative approach to building relationships and how that has led to successful outcomes in your past positions.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the company and the role. Ask about the team dynamics, the tools they use for customer management, or how they measure success in the Account Executive position. This will demonstrate your enthusiasm and proactive mindset.
