At a Glance
- Tasks: Manage customer orders and ensure timely equipment delivery while building strong relationships.
- Company: Join a dynamic team at a leading tool hire company in Trafford Park.
- Benefits: Enjoy your birthday off, paid volunteering day, and flexible benefits.
- Other info: Hybrid working model with training opportunities and a culture of digital innovation.
- Why this job: Be at the heart of operations and make a real impact on customer experiences.
- Qualifications: Customer service skills and attention to detail are key; tool hire experience preferred.
The predicted salary is between 30000 - 40000 € per year.
As a Specialist Hire Desk Controller, you’ll be at the heart of the action, working closely with customers, suppliers, and our internal teams to make sure every hire order is delivered on time, within budget, and to the highest standard. Your attention to detail and problem-solving skills will help keep operations running smoothly and customers coming back. You’ll be based at our Head Office in Trafford Park, Hybrid working, 3 days per week in office.
A typical day:
- Manage and process customer orders with accuracy and care
- Collaborate with operations and logistics teams to ensure timely equipment delivery
- Build strong relationships with customers to understand their needs and deliver solutions
- Use your product knowledge to upsell and cross-sell across different service lines
- Help customers navigate our digital platforms for faster, simpler ordering
- Handle all customer requests and logistics queries within agreed SLAs
- Coordinate third-party carrier movements and ensure deliveries are completed as planned
- Prioritise preferred suppliers in line with contracts to maintain positive margins
- Negotiate with suppliers when needed to improve rates and maximise value
- Keep customers informed about our full range of products and services
- Meet and exceed key performance targets, including completion rates and profitability
What you’ll bring:
- Experience in a Tool Hire environment (preferred)
- Excellent customer service skills and a genuine focus on delivering great experiences
- Strong communication and relationship-building skills
- Confidence working in a fast-paced environment with multiple priorities
- High attention to detail and strong organisational skills
- A proactive, can-do attitude with the resilience to get things done
What you’ll get back:
- Your birthday each year as annual leave to spend how you want to!
- One paid volunteering day each year to give back to your community
- Training and development opportunities to grow your career and skills
- Wellbeing and healthcare support - at work and at home
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
If you’ve got any questions, email us at ProCareers@hss.com and one of our team will be happy to help.
Specialist Hire Desk Controller employer: HSS Hire Ireland
At our Trafford Park Head Office, we pride ourselves on being an excellent employer that values its employees through a vibrant work culture and a commitment to personal growth. As a Specialist Hire Desk Controller, you'll enjoy unique benefits such as your birthday off, a paid volunteering day, and access to extensive training opportunities, all while working in a supportive environment that encourages innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Hire Desk Controller
✨Tip Number 1
Get to know the company inside out! Research their values, products, and services. This way, when you chat with them, you can show off your knowledge and how you can fit into their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and suppliers, being able to articulate your thoughts clearly is key. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Specialist Hire Desk Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Specialist Hire Desk Controller role. Highlight your customer service experience and any relevant tool hire knowledge to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've solved problems or built relationships in previous jobs, and show us your enthusiasm for joining our team.
Show Off Your Attention to Detail:In a role where accuracy is key, make sure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about quality!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at HSS Hire Ireland
✨Know Your Stuff
Make sure you brush up on your knowledge of the tool hire industry. Familiarise yourself with common equipment, services, and any recent trends. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you built relationships and resolved issues effectively. This is crucial since the role heavily focuses on delivering great customer experiences.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you faced challenges and how you overcame them. Be ready to discuss how you would handle potential issues in the hire process, as this will showcase your proactive attitude and attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with your interviewers!
