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- Tasks: Provide technical support and troubleshoot issues for users of our platform.
- Company: Leading UK hire service company with a focus on collaboration.
- Benefits: Healthcare plans, training opportunities, and flexible remote work.
- Why this job: Join a dynamic team and help users navigate our innovative platform.
- Qualifications: Strong communication skills and experience in technical support or customer service.
- Other info: Occasional visits to the Manchester office for team collaboration.
The predicted salary is between 28800 - 43200 £ per year.
A leading UK hire service company is looking for a Product Support Specialist who will provide technical support to users of their platform. The role involves troubleshooting issues, guiding users through functionalities, and managing support tickets.
Ideal candidates should possess strong communication skills and a background in technical support or customer service. This remote role requires occasional visits to the Manchester office, fostering a collaborative workplace with various employee benefits including healthcare plans and training opportunities.
Remote Product Support Specialist - B2B Tech Helpdesk employer: HSS Hire Ireland
Contact Detail:
HSS Hire Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Product Support Specialist - B2B Tech Helpdesk
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. We want to show off our troubleshooting skills and how we handle customer queries with ease.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when explaining technical concepts. We need to demonstrate that we can guide users through functionalities effortlessly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Remote Product Support Specialist - B2B Tech Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and communication skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Product Support Specialist role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Problem-Solving Skills: In your application, give examples of how you've successfully troubleshot issues in the past. We’re looking for candidates who can think on their feet and guide users through challenges effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at HSS Hire Ireland
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the platform and its functionalities. Dive into the company’s website, explore their services, and understand common technical issues users might face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Product Support Specialist, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in tricky situations. Practise explaining complex technical concepts in simple terms, as this will demonstrate your ability to guide users through functionalities.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting methods during the interview. Brush up on common technical problems and think through how you would approach resolving them. You might even want to prepare a few real-life examples where you successfully solved a technical issue for a customer.
✨Emphasise Team Collaboration
Since this role involves occasional visits to the Manchester office, highlight your experience working in a team environment. Share instances where collaboration led to successful outcomes, and express your enthusiasm for being part of a supportive workplace culture that values teamwork and continuous learning.
