At a Glance
- Tasks: Manage customer orders and ensure timely equipment delivery while building strong relationships.
- Company: Join a dynamic team at a leading tool hire company in Trafford Park.
- Benefits: Enjoy your birthday off, paid volunteering day, and flexible benefits.
- Other info: Hybrid working model with training opportunities and a culture of digital innovation.
- Why this job: Be at the heart of operations and make a real impact on customer experiences.
- Qualifications: Experience in tool hire preferred, with excellent customer service and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Specialist Hire Desk Controller, you’ll be at the heart of the action, working closely with customers, suppliers, and our internal teams to make sure every hire order is delivered on time, within budget, and to the highest standard. Your attention to detail and problem-solving skills will help keep operations running smoothly and customers coming back. You’ll be based at our Head Office in Trafford Park, Hybrid working, 3 days per week in office.
A typical day:
- Manage and process customer orders with accuracy and care
- Collaborate with operations and logistics teams to ensure timely equipment delivery
- Build strong relationships with customers to understand their needs and deliver solutions
- Use your product knowledge to upsell and cross-sell across different service lines
- Help customers navigate our digital platforms for faster, simpler ordering
- Handle all customer requests and logistics queries within agreed SLAs
- Coordinate third-party carrier movements and ensure deliveries are completed as planned
- Prioritise preferred suppliers in line with contracts to maintain positive margins
- Negotiate with suppliers when needed to improve rates and maximise value
- Keep customers informed about our full range of products and services
- Meet and exceed key performance targets, including completion rates and profitability
What you’ll bring:
- Experience in a Tool Hire environment (preferred)
- Excellent customer service skills and a genuine focus on delivering great experiences
- Strong communication and relationship-building skills
- Confidence working in a fast-paced environment with multiple priorities
- High attention to detail and strong organisational skills
- A proactive, can-do attitude with the resilience to get things done
What you’ll get back:
- Your birthday each year as annual leave to spend how you want to!
- One paid volunteering day each year to give back to your community
- Training and development opportunities to grow your career and skills
- Wellbeing and healthcare support - at work and at home
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
If you’ve got any questions, email us at ProCareers@hss.com and one of our team will be happy to help.
Specialist Hire Desk Controller in Manchester employer: HSS Hire Ireland
At our Trafford Park Head Office, we pride ourselves on being an excellent employer that values its employees through a supportive work culture and numerous growth opportunities. As a Specialist Hire Desk Controller, you'll enjoy hybrid working arrangements, comprehensive wellbeing support, and unique benefits like a paid volunteering day and your birthday off, all while contributing to a dynamic team that is driving digital change in the tool hire industry.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Hire Desk Controller in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and services so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your experience in tool hire can help solve problems they face. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Specialist Hire Desk Controller in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Specialist Hire Desk Controller role. Highlight your experience in tool hire and customer service, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and keep operations running smoothly, so don’t hold back on showcasing your problem-solving prowess!
Highlight Your Attention to Detail:Since this role requires a high level of accuracy, make sure to mention specific instances where your attention to detail made a difference. Whether it’s managing orders or coordinating logistics, we want to know how you ensure everything is spot on.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team at StudySmarter. Don’t miss out!
How to prepare for a job interview at HSS Hire Ireland
✨Know Your Stuff
Make sure you brush up on your knowledge of the tool hire industry. Familiarise yourself with common equipment, services, and any recent trends. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build relationships and solve problems, as these are key skills for a Specialist Hire Desk Controller.
✨Demonstrate Attention to Detail
During the interview, be ready to discuss how you ensure accuracy in your work. You might want to share specific strategies you use to manage orders and logistics effectively, as this will resonate well with the hiring team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
