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For Companies At a Glance
- Tasks: Assist customers and suppliers, ensuring smooth operations and timely deliveries.
- Company: Join HSS ProService Marketplace, a leader in transforming business operations.
- Benefits: Enjoy your birthday off, paid volunteering day, and flexible perks.
- Why this job: Be part of a dynamic team driving digital change in a traditional industry.
- Qualifications: Strong customer service skills and logistics knowledge are essential.
- Other info: Great career growth opportunities and a culture that values diverse perspectives.
The predicted salary is between 24000 - 36000 £ per year.
Hybrid Working Pattern - Various Roles
At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter.
The team you’ll join:
At HSS ProService Marketplace, our Fulfilment team is at the heart of connecting customers with trusted supplier partners. As a key part of this dynamic group, you’ll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.
The impact you’ll have:
You’ll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.
A typical day:
- Handling all customer requests within agreed SLAs and supporting any logistics queries
- Making recommendations to customers and supporting the ordering process
- Coordinating third-party carrier movements to ensure timely deliveries
- Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
- Negotiating with suppliers when needed to optimise contract costs
- Educating customers on our diverse divisions to enhance service value
- Meeting and exceeding key KPIs, including job completion rates and margins
What you’ll bring:
- Strong customer service experience and logistics knowledge
- Excellent communication skills for building lasting relationships
- Proven multitasking abilities and attention to detail
- Resilience and tenacity to thrive in a fast-paced operational environment
What you’ll get back:
Join a forward-thinking team that is committed to transforming how businesses operate, using the latest technology and a bold vision. If you’re passionate about being part of an industry disruptor, this is the place to build your career.
Benefits:
- Your birthday each year as annual leave to spend how you want to!
- One paid volunteering day each year to give back to your community
- Training and development opportunities to grow your career and skills
- Wellbeing and healthcare support at work and at home
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Different Perspectives, One Platform:
We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, switching careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at ProCareers@hss.com and one of our team will be happy to help.
Customer Service Advisor in Manchester employer: HSS Hire Ireland
Contact Detail:
HSS Hire Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research HSS ProService Marketplace and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to build relationships with customers and suppliers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our forward-thinking team at HSS ProService Marketplace.
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service experience and logistics knowledge, as these are key to what we’re looking for!
Show Off Your Communication Skills: Since excellent communication is crucial for this position, use your application to demonstrate your ability to build relationships. A friendly tone in your writing can go a long way in showing us you’re a great fit!
Be Specific About Your Experience: When detailing your past roles, focus on specific achievements that relate to customer satisfaction and operational success. We love seeing how you’ve made an impact in previous positions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HSS Hire Ireland
✨Know Your Stuff
Before the interview, make sure you understand HSS ProService Marketplace and its role in connecting customers with suppliers. Familiarise yourself with their products and services, as well as the logistics involved. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service expertise. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to customer satisfaction.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the Fulfilment team is currently facing. This shows you're engaged and eager to contribute to the company's goals.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The team at HSS values different perspectives, so being authentic can help you stand out. Share your passion for customer service and how you can bring value to their operations.
