At a Glance
- Tasks: Engage with customers to manage debt collection and maintain strong relationships.
- Company: Dynamic company in Trafford Park with a focus on growth and community.
- Benefits: 25 days holiday, healthcare cashback, flexible working, and gym access.
- Other info: Opportunities for training, development, and community involvement.
- Why this job: Join a supportive team and make a real impact in financial management.
- Qualifications: Experience in credit control and excellent communication skills required.
The predicted salary is between 24000 - 26000 £ per year.
Credit Controller Manchester, Trafford Park £24,000 - £26,000 + bonus
A typical day:
- Contact customers by telephone, email or letter regarding the collection of debt in accordance with the company policies and procedures.
- Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer.
- Work towards targets for cash collection to reduce outstanding debt exposure to the group.
- Identify issues preventing payment to terms and ensure actions are in place to resolve. This will involve speaking to HSS depots and other HSS departments.
- Build strong relationships with customers and internal colleagues to ensure excellent customer service.
- Review customer accounts that are on stop due to unpaid invoices and/or breached credit limit and determining the appropriate decision that is in the best interests of HSS ProService Marketplace.
- Recommend accounts to be referred for a legal collection process.
- Represent the company and values of the business and portray a professional and business-like image to all customers, potential customers and other people you meet in the course of your work.
What you’ll bring:
- Proven experience in a credit control or accounts receivable role.
- Excellent communication and stakeholder management skills.
- Comfortable in a fast-paced, professional services environment.
- Proactive, solutions-focused, and results-driven.
- Strong Microsoft Excel skills.
- Experience with continuous improvement initiatives is a plus.
- Confident presenting information and attending meetings.
What you’ll get back:
- 25 days holiday plus bank holidays.
- Your birthday each year as annual leave to spend how you want to!
- Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too.
- Flexible and hybrid working - we appreciate you do your best work in different environments.
- Head office free onsite gym.
- One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community.
- Training and development opportunities to keep growing your skills.
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
- You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more.
Credit Controller (Hybrid) — Growth & Perks in Manchester employer: HSS Hire Ireland
At HSS ProService Marketplace, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values flexibility and employee well-being. With a competitive salary, generous holiday allowance including your birthday off, and a range of benefits such as a healthcare cashback plan and opportunities for community involvement, we are committed to fostering professional growth and a supportive environment in our Trafford Park location.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller (Hybrid) — Growth & Perks in Manchester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have a lead on that perfect Credit Controller role!
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can build strong relationships with customers.
✨Tip Number 3
Don’t just wait for job alerts! Be proactive and apply directly through our website. Tailor your application to highlight your experience in credit control and your results-driven mindset.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them why you’re the best fit for the team.
We think you need these skills to ace Credit Controller (Hybrid) — Growth & Perks in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and accounts receivable, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your proactive approach and how you’ve successfully managed stakeholder relationships in the past.
Showcase Your Skills:We want to see your strong Microsoft Excel skills in action! If you have experience with continuous improvement initiatives, make sure to include that too. It’s all about showing us how you can contribute to our success.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at HSS Hire Ireland
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your Excel skills and be ready to discuss how you've used them in previous roles. Be prepared to share specific examples of how you’ve improved cash collection or resolved payment issues.
✨Showcase Your Communication Skills
This role requires excellent communication, so practice articulating your thoughts clearly. Think about times when you've successfully built relationships with customers or colleagues. Be ready to demonstrate how you handle difficult conversations, especially around debt collection.
✨Understand the Company Culture
Familiarise yourself with HSS ProService Marketplace's values and culture. During the interview, reflect these values in your answers. Show that you can represent the company professionally and align with their commitment to customer service.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a customer refusing to pay. Prepare by thinking through your problem-solving strategies and how you would apply them in real-life scenarios. This will show your proactive and solutions-focused mindset.
