Credit Controller
Manchester, Trafford Park
£24,000 - £26,000 + bonus
A typical day
- Contact customers by telephone, email or letter regarding the collection of debt in accordance with the company policies and procedures
- Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer.
- Work towards targets for cash collection to reduce outstanding debt exposure to the group.
- Identify issues preventing payment to terms and ensure actions are in place to resolve. This will involve speaking to HSS depots and other HSS departments.
- Build strong relationships with customers and internal colleagues to ensure excellent customer service.
- Reviewing customer accounts that are on stop due to unpaid invoices and/or breached credit limit and determining the appropriate decision that is in the best interests of HSS ProService Marketplace.
- Recommending accounts to be referred for a legal collection process.
- Represent the company and values of the business and portray a professional and business-like image to all customers, potential customers and other people you meet in the course of your work.
What you’ll bring
- Proven experience in a credit control or accounts receivable role
- Excellent communication and stakeholder management skills
- Comfortable in a fast-paced, professional services environment
- Proactive, solutions-focused, and results-driven
- Strong Microsoft Excel skills
- Experience with continuous improvement initiatives is a plus
- Confident presenting information and attending meetings
What you’ll get back
- 25 days holiday plus bank holidays
- Your birthday each year as annual leave to spend how you want to!
- Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
- Flexible and hybrid working - we appreciate you do your best work in different environments
- Head office free onsite gym
- One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
- Training and development opportunities to keep growing your skills
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
- You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more
