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- Tasks: Provide technical support and troubleshoot issues for users of our platform.
- Company: Leading UK hire service company with a focus on collaboration.
- Benefits: Healthcare plans, training opportunities, and flexible remote work.
- Why this job: Join a dynamic team and help users navigate our innovative platform.
- Qualifications: Strong communication skills and experience in technical support or customer service.
- Other info: Enjoy a collaborative workplace with occasional visits to our Manchester office.
The predicted salary is between 30000 - 42000 £ per year.
A leading UK hire service company is looking for a Product Support Specialist who will provide technical support to users of their platform. The role involves troubleshooting issues, guiding users through functionalities, and managing support tickets.
Ideal candidates should possess strong communication skills and a background in technical support or customer service. This remote role requires occasional visits to the Manchester office, fostering a collaborative workplace with various employee benefits including healthcare plans and training opportunities.
Remote Product Support Specialist - B2B Tech Helpdesk in London employer: HSS Hire Ireland
Contact Detail:
HSS Hire Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Product Support Specialist - B2B Tech Helpdesk in London
✨Tip Number 1
Make sure you know the ins and outs of the company’s platform. Familiarise yourself with their products and services so you can speak confidently about how you can help users troubleshoot issues.
✨Tip Number 2
Practice your communication skills! Since this role is all about guiding users, try role-playing scenarios with friends or family to get comfortable explaining technical concepts in simple terms.
✨Tip Number 3
Don’t forget to showcase your customer service experience. Think of specific examples where you’ve turned a frustrated customer into a happy one – that’s what they want to hear!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Product Support Specialist - B2B Tech Helpdesk in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and communication skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Product Support Specialist role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Problem-Solving Skills: In your application, give examples of how you've successfully troubleshot issues in the past. We’re looking for candidates who can think on their feet and guide users through challenges effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at HSS Hire Ireland
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the platform and its functionalities. Dive into the company’s website, explore their services, and understand common issues users might face. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Product Support Specialist, strong communication is key. Prepare to demonstrate how you can explain technical concepts in simple terms. You might even want to practice with a friend or family member, explaining a tech issue to them. This will help you articulate your thoughts clearly during the interview.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about how you would handle specific technical issues. Brush up on common troubleshooting techniques and be ready to walk through your thought process. This shows that you can think on your feet and are capable of resolving user problems effectively.
✨Emphasise Your Customer Service Experience
Highlight any previous experience in customer service or technical support. Share specific examples of how you’ve helped users in the past, focusing on your problem-solving skills and ability to remain calm under pressure. This will reassure the interviewer that you can handle the demands of the role.
