Internal Account Manager

At HSS ProService, we've built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.

We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable. As an Account Manager, you'll be at the forefront of taking customers through the sales journey using your amazing customer service skills. You will be converting inquiries into revenue and delivering world‐class customer experiences.

As a key part of this dynamic group, you'll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget. You'll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.

A typical day:

• Administer customer orders with great attention to detail to get successful outcomes.
• Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
• Be curious about our customers' needs to upsell and cross‐sell effectively.
• Assist customers in navigating our digital channels for maximum convenience.
• Stay up-to-date with our products/services to maximise on sales opportunities.
• Handle all customer requests within agreed SLAs and support any logistics queries.
• Make recommendations to customers and support the ordering process.
• Coordinate third‐party carrier movements to ensure timely deliveries.
• Prioritise preferred suppliers in line with contracts, aiming to maintain positive margins.
• Negotiate with suppliers when needed to optimise contract costs.
• Educate customers on our diverse divisions to enhance service value.
• Meet and exceed key KPIs, including job completion rates and margins.

What you'll bring:

• Experience with Hire or Building Materials sales environments is preferred.
• Outstanding customer service skills, providing high quality customer experiences.
• Proven track record of achieving results through building relationships.
• Excellent communication skills, both verbal and written.
• Strong multitasking abilities with attention to detail.
• Resilience and tenacity to thrive in a fast‐paced operational environment.
• Driving license preferable.

What you'll get back:

• Join a forward‐thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision.
• 25 days holiday + bank holidays.
• Your birthday each year as annual leave to spend how you want to!
• Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too.
• Life assurance.
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community.
• Training and development opportunities to keep growing your skills.
• Wellbeing and Healthcare support at work and at home.
• A chance to be a part of a bold digital transformation.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more.

Different Perspectives, One Platform. We're not all the same and that's what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you're starting out, changing careers, or looking for your next big move – if you've got the skills and the drive, we want to hear from you. Not sure you tick every box? That's okay. We welcome your application even if you don't meet every single requirement. If you have any questions, email us at ProCareers@hss.com and one of our team will be happy to help.