At a Glance
- Tasks: Support customers by managing enquiries, orders, and building strong relationships.
- Company: Join HSS ProService Marketplace, a leader in connecting businesses with essential tools and equipment.
- Benefits: Enjoy 25 days holiday, flexible working, healthcare cashback, and discounts on various perks.
- Other info: Opportunities for training, development, and community involvement await you!
- Why this job: Be part of a dynamic team that makes a real difference in customer experiences.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Home working, and regular co-working in Derby
At HSS ProService Marketplace, we've built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time, reduce complexity, and work smarter.
You’ll join our Customer Service team, a fast-paced and highly collaborative group that sits at the heart of the customer journey. Working closely with customers, suppliers, and colleagues across the business, the team plays a vital role in ensuring enquiries are handled efficiently, orders run smoothly, and customers receive the service they expect. No two days are the same, and you’ll be part of a supportive team that works together to solve problems, deliver results, and continually improve the customer experience.
A typical day:
- Respond to customer enquiries and quotations within agreed service levels
- Obtain supplier pricing and prepare accurate, competitive quotations
- Manage customer orders from quote through to delivery and completion
- Act as the main point of contact for customers throughout the sales and fulfilment process
- Build strong relationships with customers, suppliers, and internal stakeholders
- Provide regular updates on quotations, lead times, deliveries, and order progress
- Resolve customer queries and issues quickly, taking ownership through to completion
- Monitor deliveries and proactively manage overdue orders to ensure positive customer outcomes
- Maintain accurate records across multiple systems and CRM platforms
- Manage and maintain a sales pipeline to support revenue growth opportunities
- Work collaboratively with operational teams to ensure seamless service delivery
- Ensure all documentation and records are accurate and compliant with company procedures
- Prioritise workload effectively in a busy environment, balancing customer needs and business priorities
What you’ll bring:
- Previous experience in a customer service, sales support, account management, or operational coordination role
- Outstanding customer service skills with a genuine passion for helping customers
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- High attention to detail and a commitment to accuracy
- A proactive and solutions-focused approach to problem-solving
- Confidence working across multiple systems and learning new technology quickly
- The ability to remain calm and professional in a fast-paced environment
- Strong relationship-building skills with customers, suppliers, and colleagues
It would be great if you also have:
- Experience within equipment hire, construction, building materials, or a similar industry
- Experience using CRM systems
- Knowledge of HSS ProService products and services
- An understanding of equipment, materials, or technical product specifications
What you’ll get back:
- 25 days holiday plus bank holidays
- Your birthday each year as annual leave to spend how you want to!
- Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
- Flexible and hybrid working - we appreciate you do your best work in different environments
- Head office free onsite gym
- One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
- Training and development opportunities to keep growing your skills
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
- You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more
Customer Service Executive employer: HSS Hire Ireland
At HSS ProService Marketplace, we pride ourselves on being an exceptional employer that values collaboration and employee growth. Our flexible working arrangements, including home working and co-working in Derby, foster a supportive environment where you can thrive while delivering outstanding customer service. With comprehensive benefits such as 25 days of holiday, a healthcare cashback plan, and opportunities for community involvement, we ensure our team members feel valued and empowered to develop their skills in a dynamic marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HSS Hire Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HSS Hire Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HSS Hire Ireland:Your cover letter is your chance to shine! Tell us why you want to work at HSS Hire Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HSS Hire Ireland!
How to prepare for a job interview at HSS Hire Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
