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For Companies At a Glance
- Tasks: Deliver outstanding customer service and handle high volume calls with professionalism.
- Company: Join the UK's leading provider of health and safety training.
- Benefits: Enjoy your birthday off, flexible benefits, and wellbeing support.
- Why this job: Be part of a team transforming an industry with innovative technology.
- Qualifications: Customer-focused problem solver with experience in live chat or phone enquiries.
- Other info: Opportunities for continuous training and career development in a diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
The team you\’ll join
HSS Training are the UK’s leading provider of health, safety and technical training. We offer over 400 industry recognised training courses aimed at providing our customers with all the knowledge and skills they need to succeed safely.
As a Customer Experience Specialist with us, you\’ll be an integral part of a dedicated team that focuses on delivering outstanding customer service. Your primary responsibilities will include handling high volume calls in a timely manner, accurate communication when handling customers\’ details, all while providing outstanding customer service and exceeding our customers’ expectations.
A typical day
- Ensure that all specific procedures are carried out in a timely manner so that all customer bookings and information are accurate.
- Represent the company and values of the business and portray a professional and business-like image to all customers, potential customers, and other people you meet in the course of your work.
- Respond to all calls, emails, and messages in a timely manner.
- Offer help and support to all internal and external customers, taking time to ensure all customers\\\’ needs are met and striving to exceed customer expectations through great service.
- Strive to ensure customer satisfaction, comply with office standards and safety and security procedures.
- Attend training courses when asked to help you develop in your role.
- Treat internal and external customers in a professional and courteous manner at all times, ensuring clear lines of communication.
What you’ll bring
- You will need to be a customer-focused problem solver.
- You will have experience in live chat or answering inbound enquiries via telephone.
- You will have the ability to plan, organise and prioritise customer queries.
- You have strong clear communication and deliver results.
- Ability to effectively collaborate with colleagues and our customers.
- You will have high standards of customer service and achieving targets.
What you’ll get back
Join a forward-thinking team that\’s committed to transforming how businesses operate, using the latest technology and a bold vision. If you\’re passionate about being part of an industry disruptor, this is the place to build your career.
- Your birthday each year as annual leave to spend how you want to!
- Training and development – you will get the opportunity to continuously further your career and opt in to courses suited to your role.
- Wellbeing and Healthcare support – you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
- A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
- You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more.
Our ED&I promise
We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if your contribution will help grow our business we want to hear from you.
We\’re committed to breaking down barriers and shaping a community that\’s as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.
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Customer Experience Specialist employer: HSS Hire Ireland
Contact Detail:
HSS Hire Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Get to know the company inside out! Research HSS Training and understand their values, services, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling high volume calls, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to exceed expectations, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our forward-thinking team at HSS Training.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that showcase your problem-solving skills.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clear communication, so avoid jargon and make sure your message is easy to understand. This reflects the kind of communication we value with our customers!
Tailor Your Application: Take a moment to customise your application for the Customer Experience Specialist role. Mention how your skills align with our values and the responsibilities outlined in the job description. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at HSS Hire Ireland
✨Know the Company Inside Out
Before your interview, take some time to research HSS Training. Understand their mission, values, and the range of training courses they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Experience Specialist, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or exceeded expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Clear Communication
Since the role involves handling high volume calls and clear communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
