At a Glance
- Tasks: Support customers, manage orders, and build strong relationships for exceptional service.
- Company: Join HSS ProService, a dynamic company focused on customer experience and growth.
- Benefits: Enjoy flexible working, healthcare cashback, and your birthday off every year!
- Other info: Fast-paced environment with opportunities for training and career development.
- Why this job: Make a real impact by helping customers navigate our digital offerings and enhance their experience.
- Qualifications: Experience in customer service or sales, with strong relationship-building skills.
The predicted salary is between 30000 - 40000 € per year.
As an Internal Account Manager at HSS ProService, you’ll play a key role in supporting customers throughout their journey. You’ll manage customer enquiries, process orders, and build strong relationships that help deliver an exceptional customer experience while driving commercial growth. You’ll predominantly work remotely, but the role will require travel to Birmingham to work collaboratively with the team weekly. You’ll work closely with operations teams, suppliers, and customers to ensure equipment and materials are delivered on time, within budget, and in line with customer expectations. This is a fast-paced role where relationship building, organisation, and commercial awareness all come together. You’ll also help customers navigate our digital offering and identify opportunities to introduce additional products and services that add value.
Typical day
- Manage customer orders with accuracy and attention to detail to ensure successful outcomes.
- Build strong relationships with customers and suppliers to deliver a seamless service experience.
- Collaborate closely with operations teams to coordinate timely equipment and material deliveries.
- Support customers throughout the ordering process and provide product recommendations where appropriate.
- Identify opportunities to upsell and cross-sell additional products and services.
- Help customers maximise the use of our digital channels and online marketplace.
- Handle customer requests within agreed service levels and support with logistics queries.
- Coordinate third-party carrier movements to ensure smooth delivery operations.
- Prioritise preferred suppliers in line with commercial agreements and margin expectations.
- Negotiate with suppliers where required to support cost optimisation.
- Monitor and contribute towards key KPIs including margins, service delivery, and job completion rates.
What you’ll bring
- Experience in a hire, building materials, customer service, or sales environment.
- Strong relationship-building and customer service skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Strong attention to detail and organisational capability.
- Commercial awareness with the confidence to spot sales opportunities.
- Resilience, adaptability, and a proactive approach to problem solving.
- Good IT skills and confidence using digital systems and platforms.
- A driving licence would be beneficial.
What you’ll get back
- Your birthday each year as annual leave to spend how you want to!
- Healthcare Cashback Plan with money off on things like dentist and opticians.
- Flexible and hybrid working – we appreciate you do your best work in different environments.
- Training and development opportunities to keep growing your skills.
- Discounts and cashback on our perks site.
- You will get the choice of other flexible benefits such as Cycle To Work or our Holiday Buy Scheme.
Internal Account Manager in Birmingham employer: HSS Hire Ireland
At HSS ProService, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With a flexible hybrid working model and a supportive team culture, you will have the opportunity to thrive in a fast-paced environment while building meaningful relationships with customers and suppliers. Our commitment to employee development, coupled with unique benefits like your birthday off and a comprehensive healthcare cashback plan, makes HSS ProService a rewarding place to advance your career as an Internal Account Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research HSS ProService, understand their values, and think about how your experience aligns with the Internal Account Manager role. Confidence is key, so practice your pitch!
✨Tip Number 3
Show off your digital skills! Since you'll be helping customers navigate online platforms, make sure you highlight your IT proficiency during conversations. It’s all about demonstrating how tech-savvy you are.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at HSS ProService.
We think you need these skills to ace Internal Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and relationship building. We want to see how your skills align with the role of Internal Account Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, ensure your application reflects that. Use clear, concise language and check for any typos or errors. We love a well-presented application that demonstrates your attention to detail!
Highlight Your Commercial Awareness:We’re looking for someone who can spot sales opportunities and understand commercial agreements. In your application, mention any relevant experiences where you’ve successfully upsold or cross-sold products. This will show us you’re ready to drive growth!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at HSS ProService!
How to prepare for a job interview at HSS Hire Ireland
✨Know Your Customer Journey
Familiarise yourself with the customer journey at HSS ProService. Understand how they interact with the company from enquiry to order completion. This will help you demonstrate your ability to support customers effectively during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships in previous roles. Be ready to discuss specific instances where your relationship management led to successful outcomes, as this is crucial for the Internal Account Manager position.
✨Highlight Your Organisational Skills
Since this role involves managing multiple priorities, come prepared with examples that showcase your organisational capabilities. Discuss how you’ve successfully juggled tasks in a fast-paced environment and maintained attention to detail.
✨Demonstrate Commercial Awareness
Research the company's products and services, and think about potential upselling or cross-selling opportunities. During the interview, share your insights on how you can contribute to driving commercial growth through your understanding of customer needs.
