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For Companies At a Glance
- Tasks: Provide technical support and guidance to users of our ProService platform.
- Company: Join HSS ProService, a leader in transforming business operations with technology.
- Benefits: Enjoy flexible working, healthcare cashback, and your birthday off each year!
- Why this job: Be part of a bold digital transformation and make a real impact.
- Qualifications: Customer service experience and a passion for technology are key.
- Other info: Great career growth opportunities and a supportive team environment.
The predicted salary is between 28800 - 48000 £ per year.
Remote (with willingness to attend our Manchester Head Office on occasion)
At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done. We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.
The impact you'll have:
As a Product Support Specialist, you will sit at the heart of our Product Support Team, providing frontline technical support to both internal colleagues and external B2B users of our ProService platform. Your purpose is to help users get the most out of the platform, troubleshooting issues, guiding them through functionality, and ensuring they receive a smooth, reliable and positive experience every time they interact with us.
A typical day:
- Provide clear, friendly and timely support to internal users and external B2B customers through chat, email, and other channels.
- Act as the first point of contact for platform-related queries, troubleshooting issues and guiding users through best practices.
- Triage incoming support tickets, assess priority and escalate complex issues appropriately to Product or Development teams.
- Ensure all system documentation, user guides, FAQs and training materials are accurate, up to date and easy to follow.
- Proactively identify gaps in documentation and contribute to the creation of new support materials.
- Monitor platform usage and identify recurring issues or opportunities to improve the user experience.
- Work closely with internal teams to understand upcoming product changes and communicate these effectively to users.
We're looking for someone who:
- Is a confident, clear and empathetic communicator with a strong customer service mindset.
- Has experience in a technical support, service desk, customer support or similar user-facing role (or strong interest in moving into tech support).
- Is comfortable learning new systems and enjoys helping others understand technology.
- Has strong multitasking, organisational and time-management skills able to prioritise workload effectively.
- Is proactive, detail-oriented and enjoys solving problems through investigation and collaboration.
- Works well as part of a team, but also takes initiative to drive tasks forward independently.
- Possesses basic IT proficiency and a genuine interest in software, digital products or technology as a career path.
What you’ll get back:
- Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision.
- Your birthday each year as annual leave to spend how you want to!
- Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too.
- Flexible and hybrid working - we appreciate you do your best work in different environments.
- Head office free onsite gym.
- Life assurance.
- One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community.
- Training and development opportunities to keep growing your skills.
- Wellbeing and Healthcare support at work and at home.
- A chance to be a part of a bold digital transformation.
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
- You will get the choice of other flexible benefits that work for you through our Benefits portal - you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more.
Different Perspectives, One Platform
We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We welcome your application even if you don't meet every single requirement. If you have any questions, email us at and one of our team will be happy to help.
Product Support Specialist employer: Hss Hire Group
Contact Detail:
Hss Hire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Get to know the company inside out! Research HSS ProService, their products, and their mission. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Product Support Specialist, you'll need to be clear and friendly. Try role-playing common support scenarios with a friend to build your confidence.
✨Tip Number 3
Be proactive! If you notice any gaps in your tech knowledge, take the initiative to learn more about the tools and systems HSS ProService uses. This will help you stand out as someone who's ready to dive in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and being part of the digital transformation.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our mission.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Product Support Specialist role. Use keywords from the job description to show us you’re a perfect fit!
Showcase Your Communication Skills: As a Product Support Specialist, clear communication is key. In your application, demonstrate your ability to convey information effectively, whether it’s through examples of past experiences or your writing style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hss Hire Group
✨Know the Product Inside Out
Before your interview, make sure you understand the ProService platform and its functionalities. Familiarise yourself with common issues users might face and think about how you would troubleshoot them. This will show your potential employer that you're proactive and ready to help users effectively.
✨Showcase Your Communication Skills
As a Product Support Specialist, clear communication is key. During the interview, practice explaining technical concepts in simple terms. You could even prepare a few examples of how you've successfully communicated with customers or colleagues in the past, highlighting your empathetic approach.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've solved problems in a previous role. Think about how you approached the issue, what steps you took, and the outcome. This will illustrate your analytical skills and your ability to work under pressure, which are crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, upcoming product changes, or how they measure user satisfaction. This not only shows your interest in the role but also your eagerness to contribute to the team's success. It’s a great way to demonstrate that you’re already thinking about how to improve the user experience.
