Merchant Branch Manager

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HSS: The Hire Service Company – we\’ve been a trusted name in tool and equipment hire since 1957, instantly recognisable across the UK and Ireland for our iconic \’blue and yellow\’ vans, kit and branches.
Today, we blend cutting-edge technology with our deep-rooted commitment to service. We\’re all about people dealing with people – friendly colleagues in local branches, building great relationships with local customers and local communities. It\’s hire, with a human touch.
Explore our benefits: We offer 28 days\’ annual leave (including bank holidays), plus your birthday off, with the option to purchase additional holiday. You\’ll have access to training, apprenticeships and development opportunities, along with a company lottery and exclusive discounts on equipment hire, car leasing and retail purchases. We also provide life assurance at twice your annual salary, as well as access to healthcare and wellbeing platforms.
Working hours: Monday – Friday 7:30am to 5pm and every Saturday 8am to 12pm (Lieu day every other week during the week)
As a Sales Manager, you\’ll build strong, lasting relationships with customers by delivering personalized, high-quality service. Based within our Partner\’s merchant branch, you\’ll make the most of every opportunity with walk-in customers while developing trusted connections with local tradespeople and businesses looking for reliable hire solutions. You\’ll take full ownership of branch performance, ensuring operations run smoothly, safely, and profitably while providing an exceptional customer experience every time.
What Does the Sales Manager Role Involve? Take full ownership of the HSS concession within our Partner\’s builder\’s merchant, providing expert advice and support to customers on their hire needs while identifying opportunities to upsell and cross-sell additional products and services.
Build and maintain strong, lasting relationships with customers and local tradespeople, ensuring repeat business and long term loyalty.
Consistently achieve and exceed sales targets, always delivering with a customer first mindset.
Manage all aspects of branch operations, including stock control, safety checks, and ensuring hire equipment is well presented and ready for use.
Process customer hires and returns accurately and efficiently, ensuring a smooth and professional service from start to finish.
Take responsibility for the overall appearance and performance of the concession, maintaining high operational and visual standards.
Collaborate with the merchant\’s staff to maximise joint sales opportunities and build a strong local presence for the HSS brand.
Monitor branch performance, analyse trends, and take proactive steps to drive growth and improve service delivery.
What Does It Take to Succeed as a Sales Manager? Experience within the construction, hire, or trade industry, or a background in a managerial or supervisory role in a similar hands on environment.
A genuine focus on customers, with the ability to build strong relationships, understand customer\’s needs, and deliver reliable solutions every time.
Proven ability to meet and exceed targets while maintaining a positive, can do attitude.
A proactive approach to spotting opportunities, growing local business, and creating long-term partnerships within the trade community.
Curiosity and a commitment to continuous learning, keeping product knowledge fresh and staying up to date with industry trends.
Strong organisational skills, able to balance priorities, respond quickly to customers, and keep operations running smoothly.
Confidence working independently, taking ownership of branch performance, stock control, safety, and service delivery.
Self‐motivated, adaptable, and resourceful when facing challenges, always finding ways to get the job done and support customers.
ED&I Promise We believe everyone should have the opportunity to thrive and shape our future. We welcome applications from all backgrounds, even if you don\’t meet every requirement. If you\’re ready to make a positive impact with us, we want to hear from you. Together, let\’s build an inclusive space in the building services industry.
We\’re incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.

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