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- Tasks: Be the vital link between customers and suppliers, ensuring seamless service.
- Company: Join HSS ProService, a forward-thinking team transforming business operations.
- Benefits: Enjoy your birthday off, paid volunteering day, and flexible benefits.
- Why this job: Make a real impact in a dynamic environment while building your career.
- Qualifications: Strong customer service experience and excellent communication skills required.
- Other info: Opportunities for training, development, and a culture of innovation.
The predicted salary is between 28800 - 43200 £ per year.
At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.
We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.
The team you’ll join:
At HSS ProService Marketplace, we are growing our team and have vacancies across various teams including Sales, Key Accounts & Credit Control.
The impact you’ll have:
You’ll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.
A typical day:
- Sales Roles: Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact. Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction. Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it.
- Credit Control - Entry Level: Contact customers by telephone, email or letter regarding the collection of debt in accordance with the company policies and procedures. Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer. Work towards targets for cash collection to reduce outstanding debt exposure to the group.
- Customer Service: Handling all customer requests within agreed SLAs and supporting any logistics queries. Making recommendations to customers and supporting the ordering process. Coordinating third-party carrier movements to ensure timely deliveries.
What you’ll bring:
- Strong customer service experience
- Excellent communication skills for building lasting relationships
- Proven multitasking abilities and attention to detail
- Resilience and tenacity to thrive in a fast-paced operational environment
What you’ll get back:
- Join a forward-thinking team that’s committed to transforming how businesses operate, using the latest technology and a bold vision.
- Your birthday each year as annual leave to spend how you want to!
- One paid volunteering day each year to give back to your community
- Training and development opportunities to grow your career and skills
- Wellbeing and healthcare support - at work and at home
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Different Perspectives, One Platform:
We’re not all the same—and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, switching careers, or looking for your next big move—if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at ProCareers@hss.com and one of our team will be happy to help.
Customer Service Representative in Manchester employer: Hss Hire Group
Contact Detail:
Hss Hire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Manchester
✨Tip Number 1
Get to know the company! Research HSS ProService and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to build relationships quickly. Role-play with a friend or family member to get comfortable handling different customer scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're engaged and ready to contribute to the company's success right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles that might suit your skills and interests.
We think you need these skills to ace Customer Service Representative in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match what we’re looking for, like strong communication and multitasking abilities.
Showcase Your Customer Service Skills: In your application, give examples of how you've handled customer requests or resolved issues in the past. We want to see your resilience and tenacity in action, so don’t hold back on those success stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hss Hire Group
✨Know the Company Inside Out
Before your interview, take some time to research HSS ProService. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value communication—an essential skill for a Customer Service Representative.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.