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For Companies At a Glance
- Tasks: Support customers and suppliers, ensuring seamless service and timely deliveries.
- Company: Join HSS ProService Marketplace, a forward-thinking team transforming business operations.
- Benefits: Enjoy your birthday off, paid volunteering day, and flexible benefits.
- Why this job: Be part of an industry disruptor and build your career with us.
- Qualifications: Strong customer service experience and excellent communication skills required.
- Other info: Dynamic environment with training opportunities and a culture of innovation.
The predicted salary is between 28800 - 43200 £ per year.
Hybrid Working Pattern - Various Roles
At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter.
The team you’ll join:
At HSS ProService Marketplace, we are growing our team and have vacancies across various teams. All the roles are a key part of this dynamic group, you’ll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.
The impact you’ll have:
You’ll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.
A typical day:
- Handling all customer requests within agreed SLAs and supporting any logistics queries
- Making recommendations to customers and supporting the ordering process
- Coordinating third-party carrier movements to ensure timely deliveries
- Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
- Negotiating with suppliers when needed to optimise contract costs
- Educating customers on our diverse divisions to enhance service value
- Meeting and exceeding key KPIs, including job completion rates and margins
What you’ll bring:
- Strong customer service experience and logistics knowledge
- Excellent communication skills for building lasting relationships
- Proven multitasking abilities and attention to detail
- Resilience and tenacity to thrive in a fast-paced operational environment
What you’ll get back:
- Join a forward-thinking team that’s committed to transforming how businesses operate, using the latest technology and a bold vision.
- Your birthday each year as annual leave to spend how you want to!
- One paid volunteering day each year to give back to your community
- Training and development opportunities to grow your career and skills
- Wellbeing and healthcare support - at work and at home
- A culture of revolution, driving digital change in a traditional industry
- Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
- Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Different Perspectives, One Platform
We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, switching careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us and one of our team will be happy to help.
Customer Service Advisor in Manchester employer: Hss Hire Group
Contact Detail:
Hss Hire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and logistics. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled customer requests or resolved issues in the past. This will demonstrate your experience and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled customer requests and built relationships in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your logistics knowledge and multitasking abilities make you a perfect fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hss Hire Group
✨Know Your Stuff
Before the interview, make sure you understand HSS ProService Marketplace's products and services. Familiarise yourself with their online marketplace and how it connects customers with suppliers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service expertise. Think about times when you handled difficult situations or exceeded customer expectations. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to customer satisfaction.
✨Communicate Clearly
Excellent communication is key for a Customer Service Advisor. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. This will showcase your ability to build lasting relationships with customers and suppliers.
✨Be Ready to Multitask
Since the role involves handling multiple requests and logistics queries, be prepared to discuss how you manage your time and prioritise tasks. Share specific strategies you use to stay organised and efficient, as this will highlight your multitasking abilities and attention to detail.