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- Tasks: Manage customer relationships and ensure top-notch service for our Aviation Key Account customers.
- Company: Join HSS ProService, a tech-first company revolutionising the building services industry.
- Benefits: Enjoy extra holidays, personalised training, discounts, and 24/7 mental health support.
- Why this job: Be part of an innovative team shaping the future of the industry.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Inclusive culture that values diverse contributions and offers great career growth.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Hire Desk Manager
Heathrow
Permanent, full time
HSS ProService is shaking up the building services industry, with a game-changing online marketplace for tools, equipment and materials. Born from HSS Hire\’s legacy, we\’ve evolved into a tech-first business, driving innovation, sustainability and bold digital solutions.
Ready to disrupt the norm and shape the future? Join us and build your career at the forefront of industry transformation.
What you\’ll do:
You will focus on HSS\’ relationship with our Aviation Key Account customers, to achieve customer service excellence at all times. Maintain disciplines that adhere to our customer\’s instructions. Strive to guarantee customer satisfaction, whilst working as a collective team across the Key Accounts department.
- To personally always provide an excellent customer experience.
- Raise quotes, reservations, deliveries and exchanges in accordance with guidelines and assuring service level compliance at all times
- Develop & maintain lines of communication between the customer, suppliers and HSS to build lasting relationships.
- Liaise with stakeholders to escape any issues internally or regarding the customer.
- To encourage and demonstrate a high level of teamwork to achieve results in line with the right first time, every time ethic.
- Release Key Account invoices daily alongside the Administration team, checking accuracy to minimise queries and credits.
- Attend team meetings as required.
- Review suspended contracts and resolve these issues daily.
- Chase quotations daily to drive revenue
- Assist with customer debt queries
- Answer all calls to meet or exceed 97% calls answered daily.
- Respond to all calls, e-mails and messages by the end of each day, in-line with agreed service levels.
- Use company Whatsapp to keep track of internal incentives
- Promote the HSS Proservice self-serve platform
- Treat all internal and external customers in professional and courteous manner at all times.
- Meet Key Account customers who visit the department as required
- Know your daily targets and strive to meet/exceed them
- Seek guidance from your Line Manager and seek all opportunities for self-development.
What you\’ll bring:
- Experience in a customer service environment or similar.
- Experienced in Microsoft Office applications.
- Ability to work on own initiative.
- Commitment to providing excellent customer service.
- Excellent communication skills with both customers and colleagues.
- Some knowledge of Airport Operations and systems (ie ID Gateway) is preferred but not essential
What you\’ll receive:
- Holiday buy scheme, of up to 5 extra holidays per year.
- Personalised training and development – you will get the opportunity to continuously further your career and complete courses suited to your role.
- Inclusive and innovative culture and great recognition.
- Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping, and lots more.
- 24/7 Consultation service, mental health support and a top healthcare cash plan saving money on dentistry, eye tests and more.
Our ED&I promise:
We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.
We\’re committed to breaking down barriers and shaping a community that\’s as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.
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Hire Desk Manager employer: Hss Hire Group
Contact Detail:
Hss Hire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Hire Desk Manager role.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to customer service and teamwork, so you can showcase your skills confidently when it counts.
✨Tip Number 3
Show off your passion for customer service! When you get the chance to chat with potential employers, share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get clicking and let’s make it happen!
We think you need these skills to ace Hire Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Desk Manager role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at HSS ProService. Keep it engaging and personal!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it's through your writing style or how you present your experiences, we want to see your skills in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role right there!
How to prepare for a job interview at Hss Hire Group
✨Know Your Customer Service Stuff
Since this role is all about customer service excellence, brush up on your customer service principles. Be ready to share examples of how you've handled difficult situations or gone the extra mile for a customer. This will show that you understand the importance of maintaining strong relationships.
✨Familiarise Yourself with HSS ProService
Do some research on HSS ProService and its innovative approach to the building services industry. Understanding their tech-first business model and how they aim to disrupt the norm will help you align your answers with their vision during the interview.
✨Show Off Your Teamwork Skills
This position requires a high level of teamwork, so be prepared to discuss your experiences working in teams. Think of specific instances where you collaborated effectively with colleagues to achieve a common goal, especially in a customer-focused environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Hire Desk Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.