Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, deliver and collect hire equipment, and ensure everything is safe and ready to use.
- Company: Join HSS, a trusted name in tool and equipment hire since 1957.
- Benefits: Enjoy 28 days' annual leave, training opportunities, and exclusive discounts.
- Why this job: Be the face of our company and make a positive impact on customer experiences.
- Qualifications: Full UK driving licence and a passion for customer service.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
HSS: The Hire Service Company - we’ve been a trusted name in tool and equipment hire since 1957, instantly recognisable across the UK and Ireland for our iconic ‘blue and yellow’ vans, kit and branches. Today, we blend cutting-edge technology with our deep-rooted commitment to service. We’re all about people dealing with people - friendly colleagues in local branches, building great relationships with local customers and local communities. It’s hire, with a human touch.
Benefits
- 28 days’ annual leave (including bank holidays), plus your birthday off, with the option to purchase additional holiday.
- Access to training, apprenticeships and development opportunities.
- Company lottery and exclusive discounts on equipment hire, car leasing and retail purchases.
- Life assurance at twice your annual salary.
- Access to healthcare and wellbeing platforms.
Working hours
Monday - Friday 7:30am - 5pm and alternating Saturdays 7am to 12pm.
Overview
As a Branch Assistant, you’ll be at the heart of our customer experience ensuring our hire equipment is safe, reliable, and ready for use, while delivering and collecting it efficiently and professionally. This is a hands-on, customer-facing role where no two days are the same. You’ll split your time between helping customers in the branch and being out on the road, making sure every interaction leaves a lasting, positive impression.
What the role involves
In the branch
- Build strong relationships with customers, understanding their needs and recommending the right hire solutions.
- Support sales activity by upselling equipment and services to help customers get the most from their hire.
- Service, repair, and test a range of hire equipment to ensure everything leaving the branch is safe, reliable, and ready to go.
- Keep accurate service and hire records, updating internal systems quickly and correctly.
- Maintain a clean, organised, and safe branch environment.
- Work closely with the Branch Manager to stay on top of repairs, stock levels, and customer requirements.
- Support across the team to help maximise branch performance and customer satisfaction.
On the road
- Deliver and collect hire equipment safely, efficiently, and with outstanding customer service.
- Be the face of the company, professional, friendly, and always ready to go the extra mile for customers.
- Carry out daily vehicle checks and ensure your vehicle is clean, compliant, and well-presented.
- Load and unload equipment safely using the correct tools and training.
- Use company tech such as smartphones and route-planning tools to manage your schedule and record deliveries.
- Communicate clearly with customers about delivery times, product use, and collection arrangements.
- Promote our products and services while on site, identifying opportunities to support customers further.
What you’ll need to succeed
- A full, valid UK driving licence.
- A confident, customer-focused attitude with a passion for sales and service.
- Excellent communication and relationship-building skills.
- Good organisational and time management skills.
- Comfortable using smartphones, apps, and digital systems.
- Mechanical or electrical knowledge (advantageous, but full training provided).
- A strong focus on safety, accuracy, and attention to detail.
- A proactive, flexible approach and the ability to work well both independently and as part of a team.
ED&I Promise
We believe everyone should have the opportunity to thrive and shape our future. We welcome applications from all backgrounds, even if you don’t meet every requirement. If you’re ready to make a positive impact with us, we want to hear from you. Together, let’s build an inclusive space in the building services industry.
We’re incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive. Please let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.
Branch Assistant employer: Hss Hire Group
Contact Detail:
Hss Hire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HSS and their values. This will help you connect with the team and show that you're genuinely interested in being part of their friendly, customer-focused culture.
✨Tip Number 2
Practice your people skills! As a Branch Assistant, you'll be dealing with customers daily. Think of examples from your past experiences where you've built strong relationships or provided excellent service, and be ready to share those stories during your chat with us.
✨Tip Number 3
Show off your organisational skills! Since you'll be juggling deliveries and branch tasks, highlight any experience you have with time management or multitasking. We love candidates who can keep things running smoothly while keeping customers happy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team at HSS and ready to make a positive impact in the building services industry.
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love seeing candidates who are genuine and passionate about customer service. Share a bit about yourself and why you’re excited about the Branch Assistant role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for, like your customer-focused attitude and any mechanical knowledge you might have.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Hss Hire Group
✨Know the Company Inside Out
Before your interview, take some time to research The Hire Service Company. Understand their history, values, and what makes them stand out in the tool and equipment hire industry. This will not only show your interest but also help you tailor your answers to align with their mission of providing a human touch in service.
✨Showcase Your Customer Service Skills
As a Branch Assistant, you'll be interacting with customers daily. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to build relationships and how you can contribute to creating a positive customer experience.
✨Demonstrate Your Problem-Solving Abilities
In this role, you'll need to think on your feet. Be ready to discuss situations where you've had to troubleshoot or resolve issues quickly. Whether it's dealing with equipment problems or customer queries, showing that you can handle challenges effectively will impress your interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
