Property Manager (MCR)

Join to apply for the Property Manager (MCR) role at HSPG.

Overview:

• Position is full time, permanent, with salary £28-33k, bonus TBD.
• Working arrangement: 4 days in office, 1 day from home, 37.5 hours per week.
• Start ASAP.

Benefits include:

• 25 holiday days per year
• 4 'Me Days' per year
• Team social events and trips
• Wellness allowance £35 per month
• Private healthcare with Vitality
• Mintago financial platform
• Drive electric salary sacrifice
• Enhanced maternity, paternity and parental leave
• Employee referral scheme £2,000

HSPG: A social impact real estate company. Our mission is simple: Building partnerships, creating homes, developing communities. There is a critical lack of affordable housing across the UK, affecting the most vulnerable people in our community. We build long-term partnerships with Local Authorities to acquire and manage demand-driven social and affordable housing across various tenures. Across HSPG's Living Sector platforms, we are actively acquiring 2,500 high-quality homes from national housebuilders and developers by the end of 2025. These properties are managed by our experienced team, grouped into portfolios, and funded by our institutional investment partners. HSPG aims to positively impact our residents' lives while providing long-term, sustainable returns for our investment partners.

Core Behaviours & Responsibilities:

• Deliver operational and customer-focused services across Asset Management and PPHA platforms to ensure properties are well-maintained, safe and compliant.
• Be the main point of contact for customers, landlords, local authorities, housing providers and registered providers, ensuring relationships are well-managed and customer-centric services are delivered.
• Onboard new housing providers, ensuring they meet robust due diligence process, administer lease arrangements and work closely with local authorities and DWP to set rents and service charges correctly and in payment.
• Conduct regular inspections and support audits, reporting on performance and ensuring KPIs are met.

Obsess:

• Tenant safety: your number one priority.
• Delivering great customer service.
• Meeting and engaging with stakeholders, building trust and creating long-term successful relationships.
• Processes: streamlining operations, suggesting intentional improvements.

Excel:

• Emotional intelligence – understand that landlords, tenants, local authorities and contractors all require a different approach, and be adaptable.
• Resilient – dig deep, pick yourself up and keep running hot. You are managing challenging stakeholders, so a strong balance of patience and persistence is required.
• Risk identification – anticipating health and safety risks and taking action in a timely, efficient, accurate manner.

Specific Experience:

• 2 years' experience in similar property management, inspection or compliance role.
• An understanding of residential property compliance including fire safety, utilities and water safety.

Outcomes & Metrics:

• Understand one-page business plans for Exempt, Asset Management and PPHA, demonstrate key elements and how they relate to the role.
• Learn and navigate key systems (trackers, inspection software, 1090, Monday.com, Fixflo).
• Familiarise with portfolios under management through site visits.
• Build relationships with internal and external stakeholders and understand SLAs and contracts relevant to the role.
• Enter due diligence and onboarding processes, understand inspection and auditing functions, independently complete inspections and support audits, provide cost-saving opportunities, strengthen stakeholder relationships, develop full knowledge of portfolios and contracts.

Seniority level: Entry level

Employment type: Full-time

Job function: Sales and Management