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- Tasks: Act as the main contact for clients and Local Service Partners, coordinating daily operations.
- Company: Join HSP Group, a leader in global business support services, helping companies expand internationally.
- Benefits: Enjoy remote work flexibility, a collaborative culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team focused on solutions, enhancing your skills in a fast-paced environment.
- Qualifications: 3-4 years in Legal Entity Management; strong English skills; CRM experience preferred.
- Other info: Ideal for self-motivated individuals who thrive in a client-first atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
HSP Group specializes in helping companies manage their international operations and expand globally. We offer a suite of services to our customers, including finance, tax, legal, and HR support. HSP Group\’s expertise and technology streamline global expansion, providing a single partner for all global growth needs for our customers. Job Description We are seeking a Global Service Associate (GSA) to act as the primary contact point between HSP Group’s network of Local Service Partners (‘LSPs’) and our clients. The Global Service Associate will coordinate the delivery of Business as Usual (‘BAU’) services. To be successful within this role, the Global Service Associate will need to develop a strong network and relationships with clients, LSPs, Global Service Directors (‘GSD’), Implementation and other members of the HSP Group team. Responsibilities will include, but are not limited to: Working with Implementation team on handover to BAU and ensuring that client is set up in BAU related systems Update and Maintain BAU related systems ensuring accuracy and timeliness of data. Systems include, but are not limited to, FreshDesk, Salesforce, SharePoint, Microsoft Teams and any other related software systems Create service tickets and sense check data provided by clients and/or LSPs Monitor calendars and ensure that clients and LSPs meet all deadlines Review Corporate Documents, filing with naming conventions Develop and maintain excellent relationships with LSPs Respond to client ad hoc queries, ensuring appropriate teams are involved in the event of either escalations or opportunities for service add-ons Monitor the status of assigned tasks and tickets, providing regular updates where required Adhere to SLAs in terms of responsiveness and quality where applicable Build and maintain region and/or service line specific knowledge base Provide excellent customer centric service Manage and give input on team processes and other business improvement initiatives Additional duties as assigned Qualifications: 3-4 years minimum experience in Legal Entity Management or CoSec in client facing service delivery or in similar roles/exposure Very strong English communication skills, both written and verbal Proficiency in a second foreign language a plus Experience in flexible working/work from home Reliable home internet connection Excellent analytical and problem-solving skills Microsoft suite – Word, Excel, PowerPoint, Visio Experience with a CRM system (Microsoft 365, Salesforce) a plus Skills: Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organization Self-motivated, detail oriented and driven with the ability to meet deadlines Ability to communicate effectively with senior personnel, both internal and client Ability to adapt to an evolving environment Works well with a team environment and is a proactive contributor to the overall success of the team Assertive but tactful and can manage multiple business relationships If you would like to be part of a fast-paced, client first environment; where we focus on solutions rather than challenges, come and join our #HSPGlobalSolutionTeam ! #J-18808-Ljbffr
GSA - Legal Entity Management United Kingdom - Remote employer: HSP Group
Contact Detail:
HSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GSA - Legal Entity Management United Kingdom - Remote
✨Tip Number 1
Network actively with professionals in the Legal Entity Management field. Attend industry events, webinars, or online forums to connect with potential colleagues and learn more about the role. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the software systems mentioned in the job description, such as FreshDesk, Salesforce, and Microsoft Teams. Having hands-on experience or even completing online tutorials can demonstrate your initiative and readiness for the role.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed client relationships or resolved issues in previous roles. Be ready to discuss these during any interviews or networking opportunities.
✨Tip Number 4
Research HSP Group thoroughly to understand their services and values. Tailor your conversations and questions to reflect your knowledge about the company, which will show your genuine interest and help you stand out as a candidate.
We think you need these skills to ace GSA - Legal Entity Management United Kingdom - Remote
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Global Service Associate position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in Legal Entity Management or similar roles. Emphasise your client-facing service delivery skills and any experience with CRM systems like Salesforce or Microsoft 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a good fit for the role. Mention specific examples of how you've successfully managed client relationships or improved processes in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the role.
How to prepare for a job interview at HSP Group
✨Know Your Systems
Familiarise yourself with the software systems mentioned in the job description, such as FreshDesk, Salesforce, and Microsoft Teams. Being able to discuss your experience with these tools will show that you're prepared and understand the role's requirements.
✨Demonstrate Relationship Building Skills
Since the role involves developing strong relationships with clients and Local Service Partners, prepare examples of how you've successfully built and maintained professional relationships in previous roles. This will highlight your interpersonal skills.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've encountered challenges in a client-facing role and how you resolved them. This will demonstrate your analytical skills and ability to adapt to evolving situations.
✨Communicate Clearly and Confidently
Given the emphasis on strong English communication skills, practice articulating your thoughts clearly. Consider doing mock interviews to refine your verbal communication and ensure you can convey your ideas effectively.
