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- Tasks: Manage and optimise the Xurrent Service Management Platform for our Managed Services team.
- Company: HSO is a global leader in business solutions, dedicated to Microsoft technology since 1987.
- Benefits: Enjoy career growth, flexible workdays, and a supportive team environment.
- Why this job: Be at the forefront of digital transformation while shaping user experiences and enhancing client support.
- Qualifications: Experience in Service Management and web application configuration; familiarity with Xurrent preferred.
- Other info: Join a fast-growing company with international colleagues and a focus on innovation.
The predicted salary is between 36000 - 60000 £ per year.
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At HSO, we’re on a mission to empower our teams with smart, scalable systems that help us serve our clients better and faster. As our newXurrent Application Administrator, you’ll become a key member of ourBusiness Systems team, working at the heart of a major transformation. Xurrent (4me) is our new internal service management platform, designed to streamline operations and elevate the support we provide to our clients.
In this role, you won’t just be maintaining a system—you’ll be shaping how over300 colleagues in our Managed Services teaminteract with it daily. You’ll work closely with business stakeholders to tailor the platform to real-world needs, ensuring it evolves in step with our services. With a high degree of autonomy, you’ll have the opportunity to take ownership of the platform and play acentral role in how effectively we deliver value to our clients.
As a Xurrent Application Administrator at HSO, you will play a pivotal role in our dedicated IT team and responsible for configuring and maintaining the Xurrent Service Management Platform. You will collaborate with business owners to implement new services and ensure up-to-date documentation and training for users.
Your key responsibilities and tasks in this role will include:
- User and Role Management:Oversee the creation, modification, and management of user accounts and roles to ensure secure and efficient access control.
- Service Management Configuration:Design, configure, and optimize service management processes and workflows to enhance operational efficiency.
- Automation:Develop and implement automations to streamline repetitive tasks and improve system performance.
- CMDB Management:Set up, maintain, and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date asset information.
- Self-Service Portals:Create and manage intuitive self-service customer portals to enhance user experience and reduce support workload.
Requirements
- Experience with Service Management (, ITIL, USM) and related processes is essential.
- Proven track record of working in a SIAM (Service Integration and Management) environment
- Ability to manage multiple service providers and integrate their services into a cohesive and efficient service management system.
- Ability to translate business needs into technical solutions.
- Affinity with IT and experience in configuring web applications.
- Previous working experience with the Xurrent (4me) platform is preferred
- Analytical, eager to learn, and a team player.
About HSO:
We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 30 offices across the Americas, Europe, Australia and Asia.
Why Choose HSO?
Development and growth
You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions.
Fun and success
You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure!
Freedom and responsibility
You get a lot of freedom and flexibility to organise your workdays, especially to shape your career.
Do you want to be part of a fast-growing company and work with many international colleagues? Then you can apply immediately!
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Xurrent Application Administrator employer: HSO
Contact Detail:
HSO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Xurrent Application Administrator
✨Tip Number 1
Familiarise yourself with the Xurrent (4me) platform. Since previous experience with this specific system is preferred, take the time to explore its features and functionalities. This will not only boost your confidence but also allow you to speak knowledgeably about how you can contribute to optimising its use.
✨Tip Number 2
Understand the principles of Service Integration and Management (SIAM). Given that the role involves managing multiple service providers, having a solid grasp of SIAM concepts will help you demonstrate your ability to integrate services effectively during discussions with the hiring team.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've previously translated business needs into technical solutions. This will highlight your problem-solving abilities and your capacity to tailor systems to meet user requirements, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of HSO, if possible. Engaging with them can provide valuable insights into the company culture and expectations, helping you tailor your approach and questions during the interview process.
We think you need these skills to ace Xurrent Application Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Xurrent Application Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as user management, service management configuration, and automation.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the requirements for the role. Emphasise any previous work with service management processes, particularly in a SIAM environment, and mention your familiarity with the Xurrent (4me) platform if applicable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Discuss how your background and skills make you a perfect fit for the role, and express your eagerness to contribute to HSO's mission of empowering teams with smart systems.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role of an Application Administrator.
How to prepare for a job interview at HSO
✨Understand the Xurrent Platform
Make sure you have a solid understanding of the Xurrent (4me) platform. Familiarise yourself with its features and functionalities, as well as how it integrates with service management processes. This knowledge will help you demonstrate your capability to manage and optimise the platform effectively.
✨Showcase Your Service Management Experience
Be prepared to discuss your experience with service management frameworks like ITIL and USM. Highlight specific examples where you've successfully managed multiple service providers or improved operational efficiency through service management practices.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to showcase your analytical skills and problem-solving abilities. Provide examples of how you've translated business needs into technical solutions, particularly in a SIAM environment. This will illustrate your capacity to think critically and adapt to challenges.
✨Emphasise Team Collaboration
HSO values teamwork, so be sure to highlight your ability to work collaboratively with others. Share experiences where you've successfully collaborated with business stakeholders or IT teams to implement new services or enhance user experiences, showcasing your role as a team player.