At a Glance
- Tasks: Shape and manage our Xurrent platform to enhance client support and streamline operations.
- Company: Join HSO, a leading tech company dedicated to Microsoft solutions and digital transformation.
- Benefits: Enjoy career growth, a supportive team, and the freedom to shape your workdays.
- Other info: Work in a dynamic environment with international colleagues and plenty of opportunities.
- Why this job: Be a key player in transforming how we serve clients with innovative technology.
- Qualifications: Experience in service management and a passion for IT are essential.
The predicted salary is between 36000 - 60000 € per year.
Overview
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At HSO, we\'re on a mission to empower our teams with smart, scalable systems that help us serve our clients better and faster. As our newXurrent Application Administrator, you\'ll become a key member of ourBusiness Systems team, working at the heart of a major transformation. Xurrent (4me) is our new internal service management platform, designed to streamline operations and elevate the support we provide to our clients.
In this role, you won\'t just be maintaining a system—you\'ll be shaping how over300 colleagues in our Managed Services teaminteract with it daily. You\'ll work closely with business stakeholders to tailor the platform to real-world needs, ensuring it evolves in step with our services. With a high degree of autonomy, you\'ll have the opportunity to take ownership of the platform and play acentral role in how effectively we deliver value to our clients.
As a Xurrent Application Administrator at HSO, you will play a pivotal role in our dedicated IT team and responsible for configuring and maintaining the Xurrent Service Management Platform. You will collaborate with business owners to implement new services and ensure up-to-date documentation and training for users.
Responsibilities
- User and Role Management: Oversee the creation, modification, and management of user accounts and roles to ensure secure and efficient access control.
- Service Management Configuration: Design, configure, and optimize service management processes and workflows to enhance operational efficiency.
- Automation: Develop and implement automations to streamline repetitive tasks and improve system performance.
- CMDB Management: Set up, maintain, and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date asset information.
- Self-Service Portals: Create and manage intuitive self-service customer portals to enhance user experience and reduce support workload.
Requirements
- Experience with Service Management (e.g., ITIL, USM) and related processes is essential.
- Proven track record of working in a SIAM (Service Integration and Management) environment
- Ability to manage multiple service providers and integrate their services into a cohesive and efficient service management system
- Ability to translate business needs into technical solutions.
- Affinity with IT and experience in configuring web applications
- Previous working experience with the Xurrent (4me) platform is preferred
- Analytical, eager to learn, and a team player.
Benefits
About HSO: We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise - accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world\'s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 30 offices across the Americas, Europe, Australia and Asia.
Why Choose HSO?
Development and growth: You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions.
Fun and success: You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure!
Freedom and responsibility: You get a lot of freedom and flexibility to organise your workdays, especially to shape your career.
Do you want to be part of a fast-growing company and work with many international colleagues? Then you can apply immediately!
Other details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Technology, Information and Internet
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Xurrent Application Administrator in Reading employer: HSO
At HSO, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture that prioritises employee growth and development. As a Xurrent Application Administrator, you will enjoy the freedom to shape your role while working alongside a talented team dedicated to innovation and excellence in service management. With a commitment to Microsoft technology and a global presence, HSO offers unique opportunities for career advancement in a dynamic environment located in Reading, England.
StudySmarter Expert Advice🤫
We think this is how you could land Xurrent Application Administrator in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at HSO on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Xurrent Application Administrator role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into the Xurrent platform. Familiarise yourself with its features and think about how you can contribute to its optimisation. Showing that you’re already thinking about improvements will impress the hiring team!
✨Tip Number 3
Don’t just wait for the job to come to you—be proactive! Follow HSO on social media, engage with their posts, and stay updated on their latest projects. This shows your genuine interest in the company and its mission.
✨Tip Number 4
When you get the chance to interview, highlight your experience with service management processes. Use specific examples from your past roles to demonstrate how you’ve successfully managed user accounts or optimised workflows. We want to see your skills in action!
We think you need these skills to ace Xurrent Application Administrator in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with service management and any relevant platforms like Xurrent. We want to see how your skills align with our mission at HSO!
Showcase Your Technical Skills:Don’t forget to mention your technical abilities, especially in configuring web applications and managing user roles. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the process!
How to prepare for a job interview at HSO
✨Know Your Xurrent Inside Out
Make sure you understand the Xurrent (4me) platform thoroughly. Familiarise yourself with its features, functionalities, and how it integrates into service management processes. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Service Management Experience
Be prepared to discuss your previous experience with service management frameworks like ITIL or USM. Highlight specific examples where you've successfully managed user accounts, configured workflows, or implemented automations. This will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past challenges you've faced in a SIAM environment and how you overcame them. This will showcase your analytical skills and ability to translate business needs into technical solutions.
✨Emphasise Collaboration and Teamwork
Since you'll be working closely with business stakeholders, emphasise your teamwork skills. Share examples of how you've collaborated with others to achieve common goals, especially in configuring systems or enhancing user experiences. This will highlight your fit within HSO's culture of cooperation and support.
