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For Companies At a Glance
- Tasks: Provide top-notch support for D365, resolving issues and building strong customer relationships.
- Company: Join HSO, a leading Microsoft Dynamics partner with a values-driven culture.
- Benefits: Enjoy competitive salary, performance bonuses, healthcare, and flexible working options.
- Why this job: Make a real impact by helping clients succeed with innovative tech solutions.
- Qualifications: Experience with Dynamics AX or D365 and strong troubleshooting skills required.
- Other info: Hybrid role with great career growth opportunities and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
HSO is a leading Microsoft Dynamics partner delivering services across Retail, Manufacturing, Professional Services, Financial Services and Local Government. We are a values-driven company focused on caring for our people, delivering value to customers, and fostering collaboration and growth.
Purpose of the role
You will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO customer base according to SLA and Customer Contractual requirements.
Reporting line
As part of the Support Team, you will report to a Support Team Lead.
Job function
- Ensure all support tickets are effectively managed with minimum disruption to the client
- Support issues are responded to and resolved/plan established within agreed timescales
- Provide regular feedback to customers regarding the progress of support ticket status
- Test own allocated developments/fixes before delivering to customers
- Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts\’
- Build great relationships and become a Trusted Advisor to your owned customers
- Work as part of the wider Managed Services team
- Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines
- Contribute to HSO\’s knowledge base by documenting and participating in internal training and knowledge-sharing programs
Requirements
Essential
- Minimum of two years Dynamics AX or D365 Finance & Operations experience
- Must have a logical mindset and the ability to troubleshoot complex issues
Desirable
- One or more specialist Microsoft Dynamics 365 competency would be a distinct advantage
- Manufacturing/Production knowledge
- Retail/Commerce
- Finance /Projects
- Supply Chain Management
- Service Management
- Asset Management
- Professional Services
- Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services
- ITIL Certification
Personal qualities
- Excellent communication and customer interaction skills
- Ability to work under pressure and meet agreed targets
- Learn and keep up to date with industry-specific functionalities within D365 F&O or D365 CE relevant to customer engagements
- Demonstrate a collaborative, supportive, and inclusive attitude on Support Projects
- Self-motivated
Location
Our offices are based in Sale (Manchester), Reading or Glasgow. This role is a Hybrid Working role, mostly remote with meetings once per month in our Manchester office.
Hours
Normal office hours are 09:00 to 18:00 (1 hour for lunch). There may be occasions when you will be required to work at other times, including covering the Service Desk standard hours of Monday to Friday 08:00-18:00.
Benefits
Salary: We offer a competitive, market-aligned salary, discussion of package during interview, based on market benchmarks and experience. Eligible employees may earn performance-based bonuses and participate in benefits programs.
Benefits include: Paid Holidays, Pension, Healthcare, Dental, Life Insurance, Tonic Wellbeing, HSO Perkz, Flexible working when required and agreed.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries: Technology, Information and Internet
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D365 Support Consultant employer: HSO
Contact Detail:
HSO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with D365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to D365 support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in past roles. This will demonstrate your logical mindset and troubleshooting abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace D365 Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 Support Consultant role. Highlight your experience with Dynamics AX or D365 F&O, and don’t forget to mention any relevant technical skills like SQL Server or Azure. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our values at HSO. Show us your personality and let us know why you’d be a great addition to our Support Team.
Showcase Your Problem-Solving Skills: As a D365 Support Consultant, troubleshooting is key. In your application, share examples of complex issues you've resolved in the past. This will demonstrate your logical mindset and ability to handle pressure, which are essential for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us that you’re proactive and keen to join our team at HSO!
How to prepare for a job interview at HSO
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of D365 Finance & Operations and Customer Engagement. Familiarise yourself with common issues and solutions, as well as the latest updates in the platform. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your logical mindset and ability to handle pressure, which are key for this position.
✨Build Rapport with Your Interviewers
Remember, this role is about building relationships with clients. Practice your communication skills and be ready to engage with your interviewers. Ask them about their experiences at HSO and share your thoughts on collaboration and support delivery to show you're a team player.
✨Prepare Questions About the Company Culture
HSO values caring for its people and fostering growth. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows that you’re not just interested in the job, but also in being part of a supportive environment.