At a Glance
- Tasks: Lead a team providing top-notch support in a fast-paced retail IT environment.
- Company: HSO, a dynamic Managed Services provider in the UK.
- Benefits: Competitive salary, mentorship opportunities, and exposure to MS technologies.
- Other info: Join a collaborative team with opportunities for growth and development.
- Why this job: Make a real difference by enhancing customer support and driving team success.
- Qualifications: Experience in IT support and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
HSO is seeking a Managed Services - First Line Support Team Lead in the United Kingdom to lead the 1st line support function for a single customer.
You’ll oversee daily operations, rotas, escalations, and service reporting, ensuring high-quality, responsive support for retail environments.
You will mentor the team, drive continuous improvement, manage performance, and coordinate with customer stakeholders.
- This 12-month fixed-term role offers exposure to MS technologies and a collaborative,
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First Line Support Team Lead – Retail IT & 24/7 MSP in Manchester employer: Hso-Group-B.v.
HSO Group B.V. is an exceptional employer that champions a remote-first work culture, allowing for flexibility and work-life balance while fostering collaboration through occasional travel to Manchester. Employees benefit from a dynamic environment that prioritises professional growth, with opportunities to partner with senior leadership and influence strategic decisions in a rapidly expanding Microsoft partner landscape.
