At a Glance
- Tasks: Process customer orders and handle enquiries in a fast-paced office.
- Company: Join a dynamic team in a busy Barwell office.
- Benefits: Competitive pay, full training, and a supportive work environment.
- Other info: Opportunity for temp-to-perm position with career growth.
- Why this job: Make a difference by helping customers and gaining valuable experience.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Office-based, Barwell
Job Hours: Mon – Fri 9am – 5pm
Temp - Perm
Salary: £12.71
Overview
We are looking for a reliable and customer-focused Customer Service Administrator to join our busy office team. This role suits someone who enjoys working in a fast-paced environment and is confident dealing with customers by phone and email.
Key Responsibilities
- Processing customer orders accurately and efficiently
- Answering calls and responding to customer emails
- Supporting invoicing and order administration
- Handling customer enquiries and account queries
- Monitoring orders and stock availability
- General office administration and ad-hoc duties
- Supporting the team during holidays and absences
Skills & Experience
Essential:
- Good communication skills
- Strong attention to detail
- Ability to work in a busy environment
- Professional telephone manner
- Experience with Outlook, Excel or Sage
- Previous office or customer service experience
Full training will be provided.
Customer Service Advisor employer: HSL
Join our dynamic team in Barwell as a Customer Service Advisor, where we prioritise a supportive work culture that fosters professional growth and development. Enjoy a competitive salary, comprehensive training, and the opportunity to thrive in a fast-paced environment while making a meaningful impact on customer satisfaction. Our office-based role offers a collaborative atmosphere, ensuring you feel valued and empowered every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, we recommend role-playing common scenarios with a friend. This will boost your confidence and help you nail that professional telephone manner.
✨Tip Number 3
Be ready to showcase your attention to detail. During the interview, we might ask you about times you've handled orders or managed customer queries. Have some examples up your sleeve to demonstrate your skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen on joining our busy office team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role and how your previous experiences have prepared you for this fast-paced environment.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good chat, but let’s keep it to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HSL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with processing orders, handling enquiries, and general office tasks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since good communication is key in this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively dealt with customers in the past, whether over the phone or via email. This will showcase your professional telephone manner and ability to handle customer queries.
✨Highlight Your Attention to Detail
In a fast-paced environment, attention to detail is crucial. Be ready to discuss specific instances where your keen eye for detail has made a difference, such as catching errors in orders or ensuring accurate invoicing. This will reassure them that you can maintain high standards under pressure.
✨Familiarise Yourself with Relevant Tools
Since experience with Outlook, Excel, or Sage is essential, brush up on these tools before your interview. If you have any relevant experience, be prepared to discuss it. Showing that you're comfortable with these applications will give you an edge and demonstrate your readiness for the role.
