At a Glance
- Tasks: Lead and manage service delivery teams to ensure top-notch operational performance.
- Company: Join a dynamic company focused on water hygiene and compliance.
- Benefits: Enjoy 25 days annual leave, pension scheme, and career development opportunities.
- Other info: Full training provided with clear pathways for career growth.
- Why this job: Make a real impact by driving efficiency and improving service delivery standards.
- Qualifications: Experience in managing operational teams and strong analytical skills required.
The predicted salary is between 50000 - 60000 € per year.
Location: Any North or Scotland offices
Overview
Reporting to the Regional Director, the Service Delivery Manager is responsible for the overall leadership, management, and performance of the Service Delivery Supervisors and the wider operational team across regional and national contracts. This is a fully non-productive role focused on driving operational performance, service delivery standards, and continuous improvement. The role requires ensuring all activities are delivered safely, compliantly, and efficiently, while maximising resource utilisation and profitability. The manager takes ownership of performance analysis using Power BI and other reporting tools to evaluate operational outputs, identify trends, and implement data-driven improvements, acting as the key interface between regional teams and Scheduling Team Leaders to resolve systemic issues and improve overall delivery efficiency.
Responsibilities
- Provide full oversight of performance across all contracts, ensuring compliance with company procedures, client specifications, and relevant legislation (e.g., ACOP L8, HSG274).
- Monitor and evaluate contractual KPIs, ensuring Service Delivery Supervisors are effectively managing delivery and addressing any performance gaps.
- Oversee regional resource performance, ensuring utilisation and productivity targets are met by monitoring job completion rates and visit outcomes.
- Act as the primary point of contact for Scheduling Team Leaders to align planned and delivered activities, resolving issues related to work allocation and access constraints.
- Take ownership of data accuracy within operational systems, ensuring asset data and call tasks are correct to support reliable scheduling and reporting.
- Lead all aspects of people management, including recruitment, onboarding, performance reviews, and disciplinary processes.
- Drive a high-performance culture through staff coaching, training, and competency assessments, ensuring robust succession plans are in place for future growth.
- Ensure all teams are equipped with necessary resources and PPE to perform their roles safely and to the highest professional standards.
Qualifications
- Proven experience managing operational teams within a water hygiene, water compliance, or similar field-based service environment.
- Demonstrable experience leading performance management, including handling underperformance and disciplinary processes.
- Experience driving operational efficiency, utilisation, and KPI performance across multiple contracts or regions.
- A strong background in working with scheduling/planning functions to optimise service delivery and a solid understanding of resource utilisation principles.
- Advanced analytical skills with the experience using data tools (e.g., Power BI) to interpret trends, identify data inaccuracies, and implement improvements.
- Strong knowledge of ACOP L8, HSG274, and (where applicable) HTM04-01 guidance.
- A proactive, solution-oriented leader with high attention to detail and a commitment to professional, supportive leadership.
Benefits
- Full training and clear career development pathways
- 25 days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
Service Delivery Manager - North & Scotland (Internal Only) employer: hsl Compliance
As a Service Delivery Manager at our North & Scotland offices, you will join a dynamic and supportive work culture that prioritises employee growth and development. We offer comprehensive training, clear career progression pathways, and a range of benefits including generous annual leave, a pension scheme, and wellbeing support, making us an excellent employer for those seeking meaningful and rewarding employment in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - North & Scotland (Internal Only)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Delivery Manager - North & Scotland (Internal Only)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your leadership experience and any relevant operational management roles you've held, especially in water hygiene or compliance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven operational performance and improved service delivery in your previous roles.
Showcase Your Analytical Skills:Since data analysis is key for this role, mention your experience with tools like Power BI. Give us examples of how you've used data to identify trends and implement improvements in past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at hsl Compliance
✨Know Your Numbers
As a Service Delivery Manager, you'll need to demonstrate your analytical skills. Brush up on your knowledge of KPIs and be ready to discuss how you've used data tools like Power BI in previous roles. Prepare specific examples of how you've driven operational efficiency and improved performance through data analysis.
✨Understand Compliance Inside Out
Familiarise yourself with relevant legislation such as ACOP L8 and HSG274. Be prepared to discuss how you’ve ensured compliance in past roles and how you would approach compliance challenges in this position. Showing that you understand the importance of safety and compliance will set you apart.
✨Showcase Your Leadership Style
This role requires strong people management skills. Think about your leadership style and how you’ve successfully managed teams in the past. Be ready to share examples of how you've handled underperformance, coached staff, and built a high-performance culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential challenges you might face in this role, such as resource allocation issues or performance gaps, and prepare structured responses on how you would address them effectively.
