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- Tasks: Lead and manage service delivery teams to ensure top-notch operational performance.
- Company: Join HSL Compliance, a leading UK compliance specialist dedicated to safety.
- Benefits: Enjoy 25 days leave, pension scheme, training, and discounts with retailers.
- Other info: Dynamic role with clear career pathways and a commitment to employee wellbeing.
- Why this job: Make a real impact in a supportive workplace focused on growth and development.
- Qualifications: Experience in managing operational teams and driving performance improvements.
The predicted salary is between 45000 - 55000 £ per year.
Location: Ross on Wye, Tamworth or Cannock Office
Reporting to the Regional Director, the Service Delivery Manager is responsible for the overall leadership, management, and performance of the Service Delivery Supervisors and the wider operational team across regional and national contracts. This is a fully non-productive role focused on driving operational performance, service delivery standards, and continuous improvement. You will be accountable for ensuring all activities are delivered safely, compliantly, and efficiently, while maximising resource utilisation and profitability. You will take ownership of performance analysis using Power BI and other reporting tools to evaluate operational outputs, identify trends, and implement data-driven improvements. Acting as the key interface between regional teams and Scheduling Team Leaders, you will resolve systemic issues and improve overall delivery efficiency.
What You’ll Be Doing
- Provide full oversight of performance across all contracts, ensuring compliance with company procedures, client specifications, and relevant legislation (e.g., ACOP L8, HSG274).
- Monitor and evaluate contractual KPIs, ensuring Service Delivery Supervisors are effectively managing delivery and addressing any performance gaps.
- Oversee regional resource performance, ensuring utilisation and productivity targets are met by monitoring job completion rates and visit outcomes.
- Act as the primary point of contact for Scheduling Team Leaders to align planned and delivered activities, resolving issues related to work allocation and access constraints.
- Take ownership of data accuracy within operational systems, ensuring asset data and call tasks are correct to support reliable scheduling and reporting.
- Lead all aspects of people management, including recruitment, onboarding, performance reviews, and disciplinary processes.
- Drive a high-performance culture through staff coaching, training, and competency assessments, ensuring robust succession plans are in place for future growth.
- Ensure all teams are equipped with necessary resources and PPE to perform their roles safely and to the highest professional standards.
What We’re Looking For
- Proven experience managing operational teams within a water hygiene, water compliance, or similar field-based service environment.
- Demonstrable experience leading performance management, including handling underperformance and disciplinary processes.
- Experience driving operational efficiency, utilisation, and KPI performance across multiple contracts or regions.
- A strong background in working with scheduling/planning functions to optimise service delivery and a solid understanding of resource utilisation principles.
- Advanced analytical skills with the experience using data tools (e.g., Power BI) to interpret trends, identify data inaccuracies, and implement improvements.
- Strong knowledge of ACOP L8, HSG274, and (where applicable) HTM04-01 guidance.
- A proactive, solution-oriented leader with high attention to detail and a commitment to professional, supportive leadership.
Benefits
- Full training and clear career development pathways
- 25 days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
About Us
HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions. Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.
Service Delivery Manager - Key Accounts (Internal Only) employer: hsl Compliance
Contact Detail:
hsl Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Key Accounts (Internal Only)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly understands what they’re all about.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you’ve used data tools like Power BI in past roles to drive performance improvements. Bring examples of how you’ve tackled challenges and improved operational efficiency – this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Service Delivery Manager position!
We think you need these skills to ace Service Delivery Manager - Key Accounts (Internal Only)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your experience in managing operational teams and driving performance, as this will show us you understand what we're looking for.
Showcase Your Analytical Skills: Since we value data-driven decision-making, don’t forget to mention your experience with tools like Power BI. Share specific examples of how you've used data to improve operational efficiency or resolve issues.
Demonstrate Leadership Experience: We want to see your leadership style! Talk about your experience in coaching and developing teams, especially in handling underperformance. This will help us gauge how you can contribute to our high-performance culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you'll be one step closer to joining our fantastic team!
How to prepare for a job interview at hsl Compliance
✨Know Your Numbers
As a Service Delivery Manager, you'll need to be comfortable with data analysis. Brush up on your Power BI skills and be ready to discuss how you've used data to drive performance improvements in the past. Bring specific examples of KPIs you've monitored and how you addressed any gaps.
✨Understand Compliance Inside Out
Familiarise yourself with ACOP L8 and HSG274 regulations. Be prepared to talk about how you've ensured compliance in previous roles. Showing that you understand the importance of these standards will demonstrate your commitment to safety and efficiency.
✨Showcase Your Leadership Style
This role involves leading teams, so think about your leadership approach. Prepare to share examples of how you've motivated teams, handled underperformance, and implemented training or coaching initiatives. Highlighting your people management skills will set you apart.
✨Be Solution-Oriented
The job requires a proactive mindset. Think of challenges you've faced in service delivery and how you resolved them. Discussing your problem-solving strategies will show that you're not just reactive but also forward-thinking, which is crucial for this role.