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- Tasks: Coordinate scheduling and logistics to ensure client satisfaction and operational efficiency.
- Company: Join HSL Compliance, a leading UK compliance specialist focused on safety.
- Benefits: Enjoy 25 days leave, pension scheme, wellbeing support, and retail discounts.
- Why this job: Kickstart your career in a dynamic role with opportunities for growth and variety.
- Qualifications: Confident communicator with strong organisational skills and IT proficiency.
- Other info: Be part of a supportive team dedicated to making a difference.
The predicted salary is between 22000 - 27500 £ per year.
Location: Ross on Wye
Hours: 40 hours per week
Contract Type: Full-time, Permanent
Salary: Up to £27,500 (experience depending)
Reporting to Logistics Manager, the Scheduling and Logistics Co-ordinator role is to ensure that the operational requirements of our clients are carried out whilst maximizing the company’s commercial objectives and achieving complete customer satisfaction.
What You’ll Do
- Assist with the booking and confirmation of jobs
- Communicating with clients predominantly via telephone and also email
- All tasks are to be added to the system in a timely manner
- Provide support for the Logistics Manager in relation to commercial administration of the business
- Process jobs and follow up any questions or queries with the clients
- Liaise with the field regarding logistical or onsite queries should there be problems finding location or gaining access
- Liaise with the field to make sure that reports are returned to the office within the client agreement
- Monitor urgent surveys being processed
- Log all non-conformities and complaint information onto the computer
- Assist the Logistics Manager with producing information for the manager
- Adhere to policies and procedures relating to health and safety and quality management
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
Key contacts
- Regional Planning Lead
- Regional Supervisors & Account Managers
What We’re Looking For
- Confident phone manner and customer service
- Working as part of a team and on your own initiative
- Prior experience in scheduling works/ managing diaries or similar desirable
- Confident telephone manner
- A good geographical knowledge of the UK
- Good IT skills including MS Office
- Excellent communication skills (internal and external customers) and be personable to build relationships
- Confident in the use of the internet to source accommodation and transport
- Exceptional organisational skills
- An eye for detail
- Ability to work as part of a team but also independently when needed
- Good problem solving skills
Why Work for HSL?
- 25 days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
- Onsite Parking
About Us
HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations, and businesses across the country, providing water safety, fire safety and other essential compliance services. Our people are at the heart of what we do. We support our employees to grow, succeed, and enjoy a secure future with us.
Ready to Apply?
If you’re reliable, motivated, and looking for a role with variety, stability and progression, we’d love to hear from you. Apply online today with your latest CV.
Scheduling & Logistics Co-ordinator employer: hsl Compliance
Contact Detail:
hsl Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling & Logistics Co-ordinator
✨Tip Number 1
Get to know the company inside out! Research HSL Compliance and understand their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with clients predominantly via telephone, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews or calls, share examples of how you've successfully managed schedules or solved logistical issues in the past. This will demonstrate that you have what it takes to excel in this role.
✨Tip Number 4
Don’t forget to follow up! After applying through our website, send a quick email thanking them for the opportunity and expressing your enthusiasm for the role. It shows initiative and keeps you on their radar!
We think you need these skills to ace Scheduling & Logistics Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Scheduling & Logistics Co-ordinator role. Highlight your customer service experience and any relevant scheduling or logistical work you've done before.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for HSL Compliance. Mention your confident phone manner and how you can contribute to achieving complete customer satisfaction.
Show Off Your IT Skills: Since good IT skills are essential for this role, don’t forget to mention your proficiency in MS Office and any other relevant software. We want to see how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at hsl Compliance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduling & Logistics Co-ordinator role. Familiarise yourself with the key responsibilities and how they align with the company's objectives. This will help you demonstrate your enthusiasm and suitability for the position.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated in previous roles, especially over the phone or via email. This will showcase your customer service skills and ability to build relationships.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks effectively. Bring examples of how you've handled scheduling or logistical challenges in the past. Highlighting your exceptional organisational skills will show that you're capable of handling the demands of the role.
✨Prepare for Problem-Solving Scenarios
Think about potential logistical issues that could arise in the role and how you would address them. During the interview, be prepared to discuss your problem-solving approach and provide specific examples from your experience. This will illustrate your ability to think on your feet and find solutions under pressure.
