At a Glance
- Tasks: Lead and manage service delivery teams to ensure top-notch operational performance.
- Company: Join a leading company focused on water hygiene and compliance.
- Benefits: Enjoy 25 days annual leave, pension scheme, and career development opportunities.
- Other info: Dynamic role with clear pathways for career growth and professional development.
- Why this job: Make a real impact by driving efficiency and improving service delivery standards.
- Qualifications: Experience in managing operational teams and strong analytical skills required.
The predicted salary is between 50000 - 60000 € per year.
Location: Any North or Scotland offices
Overview
Reporting to the Regional Director, the Service Delivery Manager is responsible for the overall leadership, management, and performance of the Service Delivery Supervisors and the wider operational team across regional and national contracts. This is a fully non-productive role focused on driving operational performance, service delivery standards, and continuous improvement. The role requires ensuring all activities are delivered safely, compliantly, and efficiently, while maximising resource utilisation and profitability. The manager takes ownership of performance analysis using Power BI and other reporting tools to evaluate operational outputs, identify trends, and implement data-driven improvements, acting as the key interface between regional teams and Scheduling Team Leaders to resolve systemic issues and improve overall delivery efficiency.
Responsibilities
- Provide full oversight of performance across all contracts, ensuring compliance with company procedures, client specifications, and relevant legislation (e.g., ACOP L8, HSG274).
- Monitor and evaluate contractual KPIs, ensuring Service Delivery Supervisors are effectively managing delivery and addressing any performance gaps.
- Oversee regional resource performance, ensuring utilisation and productivity targets are met by monitoring job completion rates and visit outcomes.
- Act as the primary point of contact for Scheduling Team Leaders to align planned and delivered activities, resolving issues related to work allocation and access constraints.
- Take ownership of data accuracy within operational systems, ensuring asset data and call tasks are correct to support reliable scheduling and reporting.
- Lead all aspects of people management, including recruitment, onboarding, performance reviews, and disciplinary processes.
- Drive a high-performance culture through staff coaching, training, and competency assessments, ensuring robust succession plans are in place for future growth.
- Ensure all teams are equipped with necessary resources and PPE to perform their roles safely and to the highest professional standards.
Qualifications
- Proven experience managing operational teams within a water hygiene, water compliance, or similar field-based service environment.
- Demonstrable experience leading performance management, including handling underperformance and disciplinary processes.
- Experience driving operational efficiency, utilisation, and KPI performance across multiple contracts or regions.
- A strong background in working with scheduling/planning functions to optimise service delivery and a solid understanding of resource utilisation principles.
- Advanced analytical skills with the experience using data tools (e.g., Power BI) to interpret trends, identify data inaccuracies, and implement improvements.
- Strong knowledge of ACOP L8, HSG274, and (where applicable) HTM04-01 guidance.
- A proactive, solution-oriented leader with high attention to detail and a commitment to professional, supportive leadership.
Benefits
- Full training and clear career development pathways
- 25 days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
Service Delivery Manager - North & Scotland (Internal Only) in Ross on Wye employer: hsl Compliance
As a Service Delivery Manager at our North & Scotland offices, you will join a dynamic team that prioritises operational excellence and employee development. We offer comprehensive training, clear career progression pathways, and a supportive work culture that values your contributions while ensuring a healthy work-life balance. With benefits like generous annual leave, a robust pension scheme, and access to wellbeing resources, we are committed to fostering a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - North & Scotland (Internal Only) in Ross on Wye
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Delivery Manager - North & Scotland (Internal Only) in Ross on Wye
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing operational teams and driving performance, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Analytical Skills:Since the role involves using data tools like Power BI, don’t forget to showcase your analytical skills in your application. Share examples of how you've used data to drive improvements in past roles. We love a data-driven approach!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at hsl Compliance
✨Know Your Numbers
As a Service Delivery Manager, you'll need to be comfortable with data analysis. Brush up on your Power BI skills and be ready to discuss how you've used data to drive performance improvements in the past. Prepare specific examples of KPIs you've monitored and how you addressed any gaps.
✨Understand Compliance Inside Out
Familiarise yourself with ACOP L8, HSG274, and any other relevant legislation. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach compliance challenges in this position. Showing that you can navigate these regulations will set you apart.
✨Showcase Your Leadership Style
This role is all about people management, so think about your leadership style and how it aligns with driving a high-performance culture. Be ready to share examples of how you've coached teams, handled underperformance, and developed succession plans in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage operational challenges. Think through potential issues related to resource allocation or scheduling conflicts and how you would resolve them. This will demonstrate your proactive, solution-oriented mindset.
