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- Tasks: Lead and manage service delivery teams to ensure top-notch operational performance.
- Company: Join HSL Compliance, a leading UK compliance specialist dedicated to safety.
- Benefits: Enjoy 25 days annual leave, career development, and wellness support.
- Other info: Full training provided with clear pathways for career growth.
- Why this job: Make a real impact in a supportive environment while driving operational excellence.
- Qualifications: Experience in managing operational teams and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Ross on Wye, Tamworth or Cannock Office
Reporting to the Regional Director, the Service Delivery Manager is responsible for the overall leadership, management, and performance of the Service Delivery Supervisors and the wider operational team across regional and national contracts. This is a fully non-productive role focused on driving operational performance, service delivery standards, and continuous improvement. You will be accountable for ensuring all activities are delivered safely, compliantly, and efficiently, while maximising resource utilisation and profitability.
You will take ownership of performance analysis using Power BI and other reporting tools to evaluate operational outputs, identify trends, and implement data-driven improvements. Acting as the key interface between regional teams and Scheduling Team Leaders, you will resolve systemic issues and improve overall delivery efficiency.
What You'll Be Doing
- Provide full oversight of performance across all contracts, ensuring compliance with company procedures, client specifications, and relevant legislation (e.g., ACOP L8, HSG274).
- Monitor and evaluate contractual KPIs, ensuring Service Delivery Supervisors are effectively managing delivery and addressing any performance gaps.
- Oversee regional resource performance, ensuring utilisation and productivity targets are met by monitoring job completion rates and visit outcomes.
- Act as the primary point of contact for Scheduling Team Leaders to align planned and delivered activities, resolving issues related to work allocation and access constraints.
- Take ownership of data accuracy within operational systems, ensuring asset data and call tasks are correct to support reliable scheduling and reporting.
- Lead all aspects of people management, including recruitment, onboarding, performance reviews, and disciplinary processes.
- Drive a high-performance culture through staff coaching, training, and competency assessments, ensuring robust succession plans are in place for future growth.
- Ensure all teams are equipped with necessary resources and PPE to perform their roles safely and to the highest professional standards.
What We're Looking For
- Proven experience managing operational teams within a water hygiene, water compliance, or similar field-based service environment.
- Demonstrable experience leading performance management, including handling underperformance and disciplinary processes.
- Experience driving operational efficiency, utilisation, and KPI performance across multiple contracts or regions.
- A strong background in working with scheduling/planning functions to optimise service delivery and a solid understanding of resource utilisation principles.
- Advanced analytical skills with the experience using data tools (e.g., Power BI) to interpret trends, identify data inaccuracies, and implement improvements.
- Strong knowledge of ACOP L8, HSG274, and (where applicable) HTM04-01 guidance.
- A proactive, solution-oriented leader with high attention to detail and a commitment to professional, supportive leadership.
Benefits
- Full training and clear career development pathways
- 25 days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
About Us
HSL Compliance is one of the UK's leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions. Our success is built on the dedication of our people, and we're proud to offer a supportive workplace where employees can grow, develop and make a real impact.
Service Delivery Manager - Key Accounts (Internal Only) in Ross on Wye employer: hsl Compliance
Contact Detail:
hsl Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Key Accounts (Internal Only) in Ross on Wye
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their service delivery standards and compliance regulations. This will help you demonstrate that you’re not just a fit for the role, but also for the company culture.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you’ve used data tools like Power BI in past roles to drive performance improvements. Bring examples of how you’ve tackled operational challenges and improved efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at HSL Compliance.
We think you need these skills to ace Service Delivery Manager - Key Accounts (Internal Only) in Ross on Wye
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing operational teams, especially in water hygiene or compliance. We want to see how your skills align with the role of Service Delivery Manager!
Showcase Your Analytical Skills: Since this role involves performance analysis using tools like Power BI, don’t forget to mention any relevant experience you have with data interpretation and trend identification. We love data-driven decision-making!
Highlight Leadership Experience: We’re looking for a proactive leader, so be sure to include examples of how you've successfully managed teams, handled underperformance, and driven a high-performance culture. Share your success stories!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at hsl Compliance
✨Know Your Numbers
As a Service Delivery Manager, you'll need to be comfortable with data analysis. Brush up on your Power BI skills and be ready to discuss how you've used data to drive performance improvements in the past. Bring specific examples of KPIs you've monitored and how you addressed any gaps.
✨Understand Compliance Inside Out
Familiarise yourself with ACOP L8, HSG274, and any other relevant legislation. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach compliance challenges in this position. Showing that you can navigate these regulations will set you apart.
✨Showcase Your Leadership Style
This role is all about leading teams effectively. Think about your leadership style and be ready to share examples of how you've motivated teams, handled underperformance, and implemented training programmes. Highlighting your people management skills will demonstrate your fit for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare examples of how you've resolved operational issues or improved service delivery in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.