At a Glance
- Tasks: Coordinate operations in a dynamic IoT tech environment, ensuring smooth delivery and customer satisfaction.
- Company: Join Plexus Innovation, a forward-thinking tech company focused on IoT solutions.
- Benefits: Competitive salary, career progression, and a supportive team culture.
- Other info: Exciting opportunities for growth within a collaborative and tech-driven environment.
- Why this job: Be part of innovative projects that make a real difference in various sectors.
- Qualifications: Strong organisational skills and a problem-solving mindset; experience in logistics is a plus.
The predicted salary is between 22000 - 29000 £ per year.
Location: Evolve Business Centre, Houghton le Spring
Hours: Full-Time – 35 hours per week (Adjust if part-time or alternative hours)
Contract Type: Permanent
Salary: Competitive (depending On Experience & Qualifications)
This role is working for Plexus Innovation as part of the HSL Compliance Group. Working for Plexus as an Operations Coordinator means playing a key role in keeping a growing IoT technology business running smoothly. You will work closely with technical, delivery, and sales teams, helping turn innovative monitoring solutions into reliable, real-world outcomes for clients in housing, healthcare, and facilities management. It is a hands-on role where organisation, problem-solving, and attention to detail have a direct impact on service quality, compliance, and customer satisfaction.
What You Will Do:
- Manage stock levels in line with forecast demand, coordinating deliveries with manufacturers and maintaining accurate records.
- Receive, book-in and quality check hubs and nodes, recording outcomes and non-conformances in line with ISO9001 requirements.
- Configure, reprogram and allocate devices for deployment, including serial and SIM allocation where required.
- Generate delivery notes and dispatch documentation; arrange shipping and confirm successful delivery to customer sites.
- Monitor SIM deployment and usage, manage SIM stock, recycle/disable inactive SIMs and investigate connectivity issues via third-party dashboards.
- Proactively monitor the Plexus network to identify offline hubs, low-signal sites, battery end-of-life and device faults, driving resolution via SOPs.
- Coordinate returns, replacements and refurbishment activity, including fault checks and troubleshooting with debug cables when required.
- Support customer onboarding: dashboard setup (companies, sites, users/permissions), shipping, installation planning and training coordination.
- Provide first-line customer support and coordinate field engineer site visits, travel and accommodation for installations and remedial works.
- Maintain SharePoint documentation and controlled records in line with ISO standards; produce operational and performance reporting for senior management.
What We Are Looking For:
- Excellent planning and organisation skills with the ability to manage multiple workflows and meet deadlines.
- Strong attention to detail and a high standard of record keeping (stock, serials, delivery notes and audit trails).
- Confident communicating with customers, suppliers and internal teams, both written and verbal.
- Practical problem-solving mindset; comfortable troubleshooting devices and using dashboards to investigate issues.
- Experience with stock control, logistics/shipping or operations coordination (hardware or technical environments beneficial).
- Comfortable working with connected devices/SIMs/mobile networks, or keen to learn quickly.
- Good working knowledge of Microsoft Office; familiarity with SharePoint/document control is an advantage.
- Understanding of ISO processes (e.g. ISO9001) or willingness to support audits, SOPs and continuous improvement.
- Able to work calmly under pressure, take initiative and collaborate effectively across teams.
Why Work for Plexus Innovation?
Plexus Innovation is a UK-based technology company specialising in remote IoT monitoring and alert solutions. Our systems help organisations automatically monitor environmental and compliance-critical data such as temperature, water systems, CO₂ and humidity across sectors including social housing, healthcare, education and facilities management. Plexus is part of the HSL Compliance Group, giving employees the opportunity to work within a wider compliance and safety organisation while contributing to innovative, technology-led solutions that solve real-world problems.
Ready to Apply?
If you are reliable, motivated, and looking for a role with variety, stability and progression, we would love to hear from you. Apply online today with your latest CV.
Operations Coordinator in Houghton-Le-Spring employer: hsl Compliance
Plexus Innovation offers a dynamic and supportive work environment at the Evolve Business Centre in Houghton le Spring, where employees are empowered to contribute to innovative IoT solutions that make a real difference in sectors like healthcare and housing. With a focus on employee growth, competitive salaries, and a culture that values collaboration and problem-solving, Plexus is an excellent employer for those seeking meaningful and rewarding careers in technology. Join us to be part of a forward-thinking team that prioritises quality service and customer satisfaction while fostering professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Houghton-Le-Spring
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like hsl Compliance and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at hsl Compliance!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like hsl Compliance keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Coordinator in Houghton-Le-Spring
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to hsl Compliance:This is your chance to really connect with the team at hsl Compliance. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at hsl Compliance
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with hsl Compliance.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show hsl Compliance that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at hsl Compliance. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
