At a Glance
- Tasks: Lead and develop a team while ensuring seamless contract coordination and compliance reporting.
- Company: Join HSL Compliance, a leading UK compliance specialist with a supportive culture.
- Benefits: Enjoy 25 days annual leave, pension scheme, and discounts with retailers.
- Other info: Full training provided with clear career development pathways.
- Why this job: Make a real impact in a dynamic environment while advancing your career.
- Qualifications: Experience in leading teams and strong skills in Microsoft Power Platform and Excel.
The predicted salary is between 51750 - 63250 £ per year.
Location
- Dartford (with occasional travel to other offices/sites)
- Join HSL Compliance
You will lead, coach, and develop a team of Operational Support Coordinators.
You will be responsible for ensuring seamless contract coordination, managing resource cover, and maintaining real-time compliance reporting.
Beyond core team management, you will act as a digital champion for the region—utilising systems like Microsoft Power Platform, Business Central, and Advanced Excel to streamline standard operating procedures (SOPs), automate workflows, and maintain absolute data integrity for our clients.
- What You’ll Be Doing
- Direct daily workloads, mentor staff, and conduct regular 1-on-1s, team meetings, and performance reviews.
- Allocate daily scheduling and admin tasks to ensure team accuracy and meet operational SLAs.
- Act as central contact for field crews, Account Managers, and clients, escalating service risks to the Regional Director.
- Perform routine data checks, assist with month-end financial reviews, and resolve discrepancies.
- Streamline processes using Microsoft Power Platform (Power Apps, Automate, BI) and lead regional software pilots.
- What We’re Looking For
- Experience leading, supervising, or coaching an operations or business support team.
- Experience in operational support or business systems roles, with strong practical experience using Microsoft Power Platform (Power Apps, Power Automate, Power BI), Dynamics 365 Business Central, and Advanced Excel (Power Query, Pivot Tables).
- Proven track record in managing SOPs, data governance, and driving continuous process improvements.
- Excellent problem-solving abilities with high attention to detail, accuracy, and customer-focused communication.
Why Work for HSL Compliance?
- Full training and clear career development pathways
- 25days annual leave + bank holidays
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
About Us
HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe.
We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.
Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.
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Operational Support Team Leader in Dartford employer: hsl Compliance
At HSL Compliance, we pride ourselves on being an excellent employer, offering a supportive work environment where employees can thrive and develop their skills. With comprehensive training, clear career progression opportunities, and generous benefits including over 22 days of annual leave and a company pension scheme, our team members enjoy a fulfilling and rewarding career while making a real difference in water safety across the UK. Join us in Swansea, Port Talbot, or Merthyr, and be part of a dedicated team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Team Leader in Dartford
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operational Support Team Leader at hsl Compliance!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like hsl Compliance or be willing to refer you for that Operational Support Team Leader position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from hsl Compliance who’s on the lookout for their next Operational Support Team Leader star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operational Support Team Leader role at hsl Compliance!
We think you need these skills to ace Operational Support Team Leader in Dartford
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at hsl Compliance. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at hsl Compliance
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at hsl Compliance. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
